Night Concierge
| Dyddiad hysbysebu: | 12 Chwefror 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £23,700 (Full Time Equivalent) |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 14 Mawrth 2026 |
| Lleoliad: | W10 4RZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Social Interest Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 302856JCP |
Crynodeb
Job Title: Night Concierge
Location: This role is based across two locations around 30 minutes from each other in Royal Borough of Kensington and Chelsea (RBKC)
Salary: £23,700 (Full Time Equivalent)
Shift Pattern: 33 hours per week, Monday to Sunday, shifts are overnight on a rolling rota ranging between 21:00-09:00, working on average 3 days a week which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service.
About the Role
We’re looking for a calm, reliable and friendly Night Concierge to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You’ll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You’ll also support residents with any queries, maintain clear records, and help keep the environment clean and safe.
Key Responsibilities Include:
Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns
Remain alert and monitor CCTV throughout the shift
Working with the wider team to make sure any urgent issues are picked up and followed through
Adapting to service needs to support risk assessments, safeguarding checks, and service standards
Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
About You
We’re looking for someone who understands the importance of compassion, routine, and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:
Ability to work independently and taking responsibility for the night service
You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
Understanding the importance of diversity, equity and inclusion in everything you do
You have the ability to stay calm and supportive in a fast paced and constantly changing environment
Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software.
Ability to take a compassionate, non judgmental approach when helping others
You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
Location: This role is based across two locations around 30 minutes from each other in Royal Borough of Kensington and Chelsea (RBKC)
Salary: £23,700 (Full Time Equivalent)
Shift Pattern: 33 hours per week, Monday to Sunday, shifts are overnight on a rolling rota ranging between 21:00-09:00, working on average 3 days a week which may mean weekly hours vary slightly. You will be required to work weekends and bank holidays as part of a rota, in line with the needs of the service.
About the Role
We’re looking for a calm, reliable and friendly Night Concierge to join our team based in RBKC (Royal Borough Kensington and Chelsea) to support our residents who have multiple needs including with daily living, mental health, substance and alcohol use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment overnight, offering reassurance and practical support to residents when they need it most. This role is key to ensuring our services remain secure and responsive throughout the night. You’ll carry out regular safety checks, monitor access, respond to emergencies, and provide helpful handovers to the day team. You’ll also support residents with any queries, maintain clear records, and help keep the environment clean and safe.
Key Responsibilities Include:
Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
Maintaining professionalism and kindness with visitors, attending to calls, managing deliveries and ensuring great communication with the team
Providing clear morning handovers with key updates on residents, AINMs, incidents, or safeguarding concerns
Remain alert and monitor CCTV throughout the shift
Working with the wider team to make sure any urgent issues are picked up and followed through
Adapting to service needs to support risk assessments, safeguarding checks, and service standards
Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
About You
We’re looking for someone who understands the importance of compassion, routine, and safety especially at night and who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:
Ability to work independently and taking responsibility for the night service
You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
Understanding the importance of diversity, equity and inclusion in everything you do
You have the ability to stay calm and supportive in a fast paced and constantly changing environment
Ability to work flexibly to meet the demands and needs of the service. For example, Provide an emergency on call service as and when required in case of emergency
IT proficiency - learn and navigate new systems including case management, Microsoft, ATS, and other types of organisational software.
Ability to take a compassionate, non judgmental approach when helping others
You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme