Concierge
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £27,000 per year |
| Hours: | Full time |
| Closing date: | 04 March 2026 |
| Location: | W10 6TW |
| Remote working: | On-site only |
| Company: | Social Interest Group |
| Job type: | Permanent |
| Job reference: | 301490JCP |
Summary
Job Title: Concierge
Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Friday on a rota between 13:00 - 21:00 . You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.
About the Role
We are seeking a compassionate and dedicated Concierge to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment, offering reassurance and practical support to residents when they need it most. This role is key to keeping our building, residents and service secure and responsive. You’ll do regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the team. You’ll also help maintain a clean and safe environment.
Some Key Responsibilities Include:
Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
Maintaining professionalism and kindness with residents and visitors, attending to calls, managing deliveries and ensuring great communication with the team in line with policies and procedures.
Provide a daily report on resident activity, AINMs, safeguarding and concerns for handovers.
Working with the wider team to make sure any urgent issues are picked up and followed through
Remain alert and monitor CCTV throughout the shift.
Adapting to service needs to support risk assessments, safeguarding checks, and service standards
Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service.
Other duties include maintaining cleanliness, removing rubbish, reporting repairs, ordering supplies, and general tasks.
About You
We’re looking for someone who understands the importance of compassion, routine and safety who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:
Understanding and/or experience to provide high quality, person centred support
Ability to work independently and taking responsibility for the service
You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
Understanding the importance of diversity, equity and inclusion in everything you do
You have the ability to stay calm and supportive in a fast paced and constantly changing environment
Ability to take a compassionate, non judgmental approach when helping others
You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
Location: This role is based in Royal Borough of Kensington and Chelsea (RBKC), the service is a short walk from Ladbroke Grove (Circle and Hammersmith) station. Unfortunately, this service does not have step free access.
Salary: £27,000
Shift Pattern: 37.5 hours per week Monday to Friday on a rota between 13:00 - 21:00 . You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.
About the Role
We are seeking a compassionate and dedicated Concierge to join our team based in RBKC to support our residents who have multiple and complex needs which could include mental health, substance use, homelessness, and/or offending backgrounds. You’ll help create a safe, welcoming and well run environment, offering reassurance and practical support to residents when they need it most. This role is key to keeping our building, residents and service secure and responsive. You’ll do regular safety checks, monitor access, respond to emergencies, support residents with queries, keep records, and hand over to the team. You’ll also help maintain a clean and safe environment.
Some Key Responsibilities Include:
Ensuring our buildings are safe by monitoring, completing welfare checks and responding affectively and appropriately to emergencies
Maintaining professionalism and kindness with residents and visitors, attending to calls, managing deliveries and ensuring great communication with the team in line with policies and procedures.
Provide a daily report on resident activity, AINMs, safeguarding and concerns for handovers.
Working with the wider team to make sure any urgent issues are picked up and followed through
Remain alert and monitor CCTV throughout the shift.
Adapting to service needs to support risk assessments, safeguarding checks, and service standards
Supporting residents to build confidence and independence, contributing to a psychologically informed space where everyone is treated with respect and dignity
Noticing when someone might be struggling with their physical or mental health, and taking prompt action to prevent escalation
Helping to keep the environment clean and welcoming from tidying communal spaces to reporting repairs and completing admin tasks accurately and sensitively
Be a valued and reliable member of the team, completing handovers for colleagues for a seamless service.
Other duties include maintaining cleanliness, removing rubbish, reporting repairs, ordering supplies, and general tasks.
About You
We’re looking for someone who understands the importance of compassion, routine and safety who’s ready to make a difference in a calm, consistent way. Whether you’ve worked in supported housing before or bring transferable skills from another role, what matters most is if you’re dependable, care about people, and want to make a difference during quieter hours. Furthermore we look for:
Understanding and/or experience to provide high quality, person centred support
Ability to work independently and taking responsibility for the service
You will require excellent communication skills with residents, colleagues and external partners to build positive and respectful relationships
Understanding the importance of diversity, equity and inclusion in everything you do
You have the ability to stay calm and supportive in a fast paced and constantly changing environment
Ability to take a compassionate, non judgmental approach when helping others
You share our values of Ambition, Empowerment, Inclusivity, and Transparency in your everyday work
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme