Guest Experience Team Leader
| Posting date: | 11 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Up to 14.00 per hour |
| Hours: | Full time |
| Closing date: | 13 March 2026 |
| Location: | Exeter |
| Remote working: | On-site only |
| Company: | Crealy Theme Park and Resort |
| Job type: | Contract |
| Job reference: | 090226b-VR |
Summary
At Crealy, we’re passionate about creating unforgettable memories for our guests—and we’d love for you to be part of it! We’re looking for enthusiastic, customer-focused individuals with experience leadership skills to join us in a unique role that supports both our Holiday Reception Team and Guest Services Team.
The Guest Experience Team Leader is responsible for overseeing a team of Guest Services team members, ensuring the highest levels of service, front-of-house assistance and overall guest satisfaction are always maintained. Along with assisting the Guest Services Manager in, training and providing on-going support to the team you will personally act as an ambassador for the Theme Park throughout the day, helping to troubleshoot service-interruptions and maintain the best possible guest- and team-experience. This role also offers varied support to the rest of the operational departments across the resort.
Along with working in Guest Services, we are looking for the individual to also support our holiday park reception There will be various shifts, but you must be able to work between the hours of 8:00am and 8:00pm when the reception and campsite shop will be open.
About the Role
• Ensure the smooth, friendly and efficient running of the admissions (entry and exit) operation
• Effectively train and mentor all new team members, ensuring all documentation is well recorded and filed
• Provide hands-on, front line operational support throughout the day
• Provide clear and positive communication to all team members, guests and other company stakeholders
• To ensure all health and safety procedures are being correctly followed
• Monitor guest feedback and act accordingly
• Always demonstrate a high level of customer service
• Help to ensure all parkwide marketing materials are accurate, up-to-date and well presented
• Complete opening and closing checklists of the main admissions area in full, including close-down of tills, ambient music and lighting and emptying bins
• Maintaining compliance in health and safety, GDPR and cash handling procedures within the Guest Services remit, including the Annual Pass hub, turnstiles, admissions and ticket office locations
• To ensure that department personnel are observing the company’s policies and procedures
• Have a good knowledge of all systems and procedures used within the department, so that you can give decisive direction and troubleshoot issues in a timely manner
• Help to co-ordinate group bookings and special events
• Communicate any changes to the daily schedule with guests, including ride closures and show cancellations
• Provide ‘immediate service recovery’ for guest complaints
• Effective management of lost property
• Assist in ‘lost child’ procedures
• Implement the company’s ‘accessibility’ policy
• Actively work to maintain high levels of morale and engagement within the Guest Services team
• Other duties as required for the Operation of the Business
• Creating welcome packs and distributing accommodation keys Directing guests to their allocated accommodation
• Providing accurate and informative information of services and facilities offered
• Upselling and offering additional services to benefit our guest needs and experience
• Deal with guest issues in a prompt, friendly and professional manner
• Serving guests in our campsite shop
The Details
• Pay: Up to £14.00 per hour (depending on experience)
• Hours: Fixed Term, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance, - As this is a multi-departmental role the chosen candidate must be free between 8:00am and 8:00pm (Rotas are done in advance)
• Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
• Start dates: Various throughout the year—apply now for immediate or future opportunities.
• Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values:
?Warm & Welcoming
? Creating Great Spaces
? Making Things Easy for All
? Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
The Guest Experience Team Leader is responsible for overseeing a team of Guest Services team members, ensuring the highest levels of service, front-of-house assistance and overall guest satisfaction are always maintained. Along with assisting the Guest Services Manager in, training and providing on-going support to the team you will personally act as an ambassador for the Theme Park throughout the day, helping to troubleshoot service-interruptions and maintain the best possible guest- and team-experience. This role also offers varied support to the rest of the operational departments across the resort.
Along with working in Guest Services, we are looking for the individual to also support our holiday park reception There will be various shifts, but you must be able to work between the hours of 8:00am and 8:00pm when the reception and campsite shop will be open.
About the Role
• Ensure the smooth, friendly and efficient running of the admissions (entry and exit) operation
• Effectively train and mentor all new team members, ensuring all documentation is well recorded and filed
• Provide hands-on, front line operational support throughout the day
• Provide clear and positive communication to all team members, guests and other company stakeholders
• To ensure all health and safety procedures are being correctly followed
• Monitor guest feedback and act accordingly
• Always demonstrate a high level of customer service
• Help to ensure all parkwide marketing materials are accurate, up-to-date and well presented
• Complete opening and closing checklists of the main admissions area in full, including close-down of tills, ambient music and lighting and emptying bins
• Maintaining compliance in health and safety, GDPR and cash handling procedures within the Guest Services remit, including the Annual Pass hub, turnstiles, admissions and ticket office locations
• To ensure that department personnel are observing the company’s policies and procedures
• Have a good knowledge of all systems and procedures used within the department, so that you can give decisive direction and troubleshoot issues in a timely manner
• Help to co-ordinate group bookings and special events
• Communicate any changes to the daily schedule with guests, including ride closures and show cancellations
• Provide ‘immediate service recovery’ for guest complaints
• Effective management of lost property
• Assist in ‘lost child’ procedures
• Implement the company’s ‘accessibility’ policy
• Actively work to maintain high levels of morale and engagement within the Guest Services team
• Other duties as required for the Operation of the Business
• Creating welcome packs and distributing accommodation keys Directing guests to their allocated accommodation
• Providing accurate and informative information of services and facilities offered
• Upselling and offering additional services to benefit our guest needs and experience
• Deal with guest issues in a prompt, friendly and professional manner
• Serving guests in our campsite shop
The Details
• Pay: Up to £14.00 per hour (depending on experience)
• Hours: Fixed Term, including weekends, school holidays, and Bank Holidays. Shifts will be rostered in advance, - As this is a multi-departmental role the chosen candidate must be free between 8:00am and 8:00pm (Rotas are done in advance)
• Perks: Friends & Family passes, discounted tickets, flexible shifts, and great opportunities for career development.
• Start dates: Various throughout the year—apply now for immediate or future opportunities.
• Requirements: Proof of right to work in the UK (birth certificate or passport) and contact details of a reference.
Why Join Us?
At Crealy, we live by our values:
?Warm & Welcoming
? Creating Great Spaces
? Making Things Easy for All
? Delivering Moments of Joy
If these values inspire you and you’re ready to bring energy, passion, and smiles to our guests, we’d love to hear from you!
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.