ICT Desktop Support Technician
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | £31,049.00 i £37,796.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31049.00 - £37796.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 22 Chwefror 2026 |
| Lleoliad: | Prestwich, M25 3BL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9437-26-0100 |
Crynodeb
Toidentifyand analyse a range of IT problems and take the mostappropriate methodof resolution liaising with theICTDesktopSupport Team Lead and ICT Service DeskManageras necessary. To follow department procedures for routine IT problems, use own initiative for complex IT problems and know when to refer forhighly complex/sensitive IT problems. To provide telephone, and on-site support service to staff within the Trust. To provide a point of technical escalation and technical support to the ICT Service Desk. To proactivelyassistdepartments in the development of their IT use in line with clinical requirements.Good customer facing skills are essential. To provide high quality technical support asrequired, to all users connected to the customers IT environment using diagnostic tools and fault-finding techniques toidentifyroot causes. To fix diagnose faults wherefeasibleor to recommendappropriate solutionsacknowledging and describing the implications for the end customer and for the internal IT teams. Toassistwith documenting all operational processes and procedures for designated services. To support in VoIP (IP telephony). To perform set-up and configuration and maintenance tasks on end user devicesin accordance withthe overarching IT service delivery plan. To contribute to management reports and undertake service level targeting and reporting as and whenrequired. Provide a structured approach to diagnosing, assimilating and critically interpreting operationalobjectives, risks, and issues. Provide a structured approach to diagnosing, assimilating and critically interpreting operationalobjectives, risks, and issues. Investigate, diagnose,testand resolve faults/problems from internal/external stakeholders to a satisfactory conclusion. Analyse and design processes to ensure that specifications / guidance continue to meet the needs of users. Liaising with customers on the specifying and procurement of computer and information technology equipment and related goods and services. Managing the commissioning and decommissioning of both hardware and software including the co-ordination of installations and moves, liaising with all relevant personnel including Facilities staff. Responsible for the training and development of staff working in the service areas, whenassistingthem with IT support. To provide cover forother ICTteamsas necessary. Toparticipatein the Trust IM&T on-call rota.