Customer Service Advisor
| Dyddiad hysbysebu: | 06 Chwefror 2026 |
|---|---|
| Cyflog: | £25,885 i £28,175 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Chwefror 2026 |
| Lleoliad: | Glenrothes, Fife |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Fife Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 21986 |
Crynodeb
Job Details
These are full time posts working 36 hours Monday to Friday. The Repair Centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and will include 8am starts and 6pm finishes. (shift pattern is 8-4pm, 9-5pm and 10-6pm)
You will earn a competitive salary as above (pro rata for part time hours and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.
These roles are based within the Repair Centre in the Customer Service Team who handle calls on behalf of housing and building services. This is a Customer Service based role, you are required to be customer focussed and be able to provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
The Person
You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable.
You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problem-solving skills
These are full time posts working 36 hours Monday to Friday. The Repair Centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and will include 8am starts and 6pm finishes. (shift pattern is 8-4pm, 9-5pm and 10-6pm)
You will earn a competitive salary as above (pro rata for part time hours and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.
These roles are based within the Repair Centre in the Customer Service Team who handle calls on behalf of housing and building services. This is a Customer Service based role, you are required to be customer focussed and be able to provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
The Person
You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable.
You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problem-solving skills
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.