Customer Service Advisor
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £25,885 to £28,175 per year |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | Glenrothes, Fife |
| Remote working: | On-site only |
| Company: | Fife Council |
| Job type: | Permanent |
| Job reference: | 21986 |
Summary
Job Details
These are full time posts working 36 hours Monday to Friday. The Repair Centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and will include 8am starts and 6pm finishes. (shift pattern is 8-4pm, 9-5pm and 10-6pm)
You will earn a competitive salary as above (pro rata for part time hours and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.
These roles are based within the Repair Centre in the Customer Service Team who handle calls on behalf of housing and building services. This is a Customer Service based role, you are required to be customer focussed and be able to provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
The Person
You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable.
You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problem-solving skills
These are full time posts working 36 hours Monday to Friday. The Repair Centre is open from 8am to 6pm, after initial training working 9-5, shifts are allocated in advance and will include 8am starts and 6pm finishes. (shift pattern is 8-4pm, 9-5pm and 10-6pm)
You will earn a competitive salary as above (pro rata for part time hours and have access to a range of benefits including local and national discounts for supermarkets, restaurants and retail.
These roles are based within the Repair Centre in the Customer Service Team who handle calls on behalf of housing and building services. This is a Customer Service based role, you are required to be customer focussed and be able to provide excellent customer care whilst dealing with multiple call types including emergency situations. You will be required to attempt to resolve customer enquiries, whether routine or complex, at the first point of contact.
The Person
You should have experience of providing excellent customer service and good communication skills which includes written correspondence. You should be able to use your own initiative, work independently and as part of a team. Experience in prioritising your own workload and managing your time whilst having the ability to work under pressure is desirable.
You should have a high level of customer care skills with the ability to respond sensitively to people with a variety of needs, and display a flexible attitude to work and change with a positive, pro-active approach. You must have the ability to use multiple IT systems and have excellent administrative skills. You should also have experience of responding quickly to changing demands and problem-solving skills
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.