Recruitment Services Functional Lead
| Posting date: | 05 February 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 07 March 2026 |
| Location: | W2 6BD |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10117352-42284 |
Summary
Shape a Brand New Recruitment Service for a Major Government Client
Capita is delivering one of its most ambitious transformation programmes: insourcing and reinventing multiple back office functions for a major strategic client, including a full redesign of Recruitment Services. This role offers the rare chance to design a greenfield recruitment service from the ground up, integrating people, process, ERP, digital platforms, automation, and AI to support tens of thousands of end users.
Why this Role Matters:
• You will architect a brand new Recruitment Shared Service using modern ERP and digital capability.
• You will influence senior leaders across Capita, the client, and multi - partner environments.
• You will shape the end- to - end experience for a large and diverse workforce.
• You will define how digital, AI and automation elevate Recruitment services.
What You Will Lead:
Operating Model & Service Design Ownership
• Own the full Recruitment Services Operating Model across people, process, data, and technology.
• Lead the Recruitment elements of the Capita Service Blueprint and High Level Operating Mod el.
• Ensure designs maximise ERP functionality (Oracle Fusion) and existing Capita capabilities.
Recruitment Service Design, SOPs & Process Architecture
• Lead a small team of Functional Analysts & SMEs to design:
• Recruitment workflows
• Requisition to hire processes
• Preemployment checking
• Candidate onboarding
• vetting, compliance, and recruitment MI
• Ensure all designs are user centred, scalable, inclusive and GDS aligned .
Cross Partner & Client Engagement
• Represent Capita Recruitment services within the End User Forum.
• Facilitate design decisions between client representatives and internal Capita teams
Enablement for Training, Testing & Transition
• Provide recruitment specific inputs into training design, testing scripts, and readiness materials.
• Support up to three cutover rehearsals.
• Lead resolution of Recruitment design issues during hypercare
What We're Looking for:
Essential Experience
• 5-8 years' leadership experience in recruitment operations, shared services or service design.
• Strong understanding of recruitment processes, compliance, and largescale workforce demands.
• Experience translating complex requirements into operating models.
• Experience with ERP platforms (Oracle Fusion desirable).
• Strong facilitation and stakeholder management capability.
• Eligible for Security Clearance (Level 2).
Desirable Experience
• Experience designing recruitment processes within ERP platforms, ideally Oracle Fusion (Recruit & Onboarding), or equivalent enterprise HRIS such as Workday, SAP SuccessFactors, or Cornerstone.
• Background in largescale, high volume recruitment operations, including requisition management, talent pipelines, onboarding, vetting, and compliance.
• Experience designing shared services or centralised recruitment operating models within complex organisations or mult i - partner environments.
• Exposure to digital recruitment ecosystems, such as ATS platforms, automation tools, interview scheduling systems, and candidate experience technologies.
• Knowledge of recruitment compliance frameworks (e.g., right to work, security vetting, pre employment screening, public sector audit requirements).
• Familiarity with AI enabled recruitment tools such as skills matching engines, chatbots, workflow automation, and candidate screening technologies.
• Experience developing recruitment SOPs, process maps, service catalogues and MI frameworks that support performance, quality, and user centric design.
• Involvement in design authorities or governance forums, particularly within transformation programmes or ERP implementations.
• Experience contributing to cutover planning, training, testing, and early life support during system or service go lives .
• Strong stakeholder engagement across HR, operational teams, unions (where relevant), and technology groups.
What Makes This Opportunity Unique
• Greenfield ownership - design a brand new Recruitment Shared Service from scratch.
• High visibility with senior Capita and client leaders on a major government transformation.
• Cutting e dge tech ecosystem including Oracle Fusion, automation and AI.
• End to end influence from operating model design to testing, cutover and hypercare .
• Significant workforce impact shaping recruitment, vetting and onboarding for thousands of users.
• Longterm transformation runway with ongoing opportunity to refine and evolve the service.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita's areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We're embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
Proud member of the Disability Confident employer scheme