Recruitment & Learning Services Lead
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £70,000 to £79,000 per year |
| Hours: | Full time |
| Closing date: | 07 March 2026 |
| Location: | W2 6BD |
| Remote working: | On-site only |
| Company: | Capita plc |
| Job type: | Permanent |
| Job reference: | 10114042-422842 |
Summary
Shape a Brand New Service for a Major Government Client
Capita is delivering one of its most ambitious transformation programmes: insourcing and reinventing multiple back office functions for a major strategic client. This is a rare opportunity to design a greenfield service from the ground up, blending people, process, digital platforms, automation, data, and AI to create a frictionless experience for tens of thousands of users.
As the Recruitment & Learning Services Functional Lead, you will set the direction for how this service works, how it feels for users, how it integrates with a newly implemented ERP platform, and how it continues to evolve. If you excel in shaping operating models, simplifying complexity, and leading in multi partner environments - this is a career defining role.
Why this Role Matters:
• You will architect a brandnew shared service with modern ERP capabilities at its core.
• You will influence senior leaders across Capita, the client, and partner organisations.
• You will lead a critical part of a major national transformation, shaping experiences for a large, diverse workforce.
• You will define how digital, AI, and automation elevate Recruitment & Learning services over the next several years.
What You Will Lead:
Service Design & Operating Model Ownership
• Own the endtoend Recruitment & Learning Services Operating Model, ensuring usercentricity, scalability, and clear alignment to client and Capita vision.
• Lead the creation of the Capita Service Blueprint and the HighLevel Operating Model.
CrossPartner Collaboration
• Lead a team of Functional Analysts & SMEs (≈5 FTE) to develop detailed service designs, SOPs, process maps, and workflows.
• Ensure designs maximise the use of existing Capita capabilities and ERP functionality (including Oracle Fusion).
Detailed Design & Implementation
• Champion GDSaligned, inclusive, seamless user journeys.
• Ensure accessibility, UX best practice, and service simplicity across all touchpoints.
Customer Experience Leadership
• Provide highquality design inputs into training, testing, and transition planning.
• Support up to three cutover rehearsals and drive issue resolution during hypercare.
Enablement for Training, Testing, and Transition
• Provide highquality service design inputs to training and testing teams.
• Develop transition plans and support up to three rehearsals before golive.
• Lead the resolution of Recruitment & Learning design issues during early service life (hypercare).
What We're Looking for:
Essential Experience
• 5-8 years' leadership experience in shared services, service design, or operating model development.
• Expertise across Recruitment and/or Learning environments.
• Strong ability to convert complex requirements into clear operating designs across people, process, technology, and data.
• Experience in large transformation programmes with multiple partners.
• Confident workshop facilitator; adept at navigating competing priorities.
• Knowledge of GDS methodology; experience with service transition and earlylife support.
• Strong commercial acumen and ability to influence crossfunctionally.
• Eligible for Security Clearance (Level 2).
Desirable Experience
• Experience designing for Oracle Fusion environments.
• Strong UX and accessibility knowledge (e.g., WCAG, Wave tools).
• Participation in design authorities or governance forums.
About Capita
Capita is an outsourcer, helping clients across the public and private sectors run complex business processes more efficiently, creating better consumer experiences. Operating across 8 countries, Capita's 41,000 colleagues support primarily UK and European clients with people-based services underpinned by market-leading technology.
We're a vital support service for our clients, enabling the everyday interactions that we expect to run seamlessly, to run seamlessly.
A publicly listed business with adjusted revenue of £2.6bn, Capita's areas of focus are Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres and Pensions Solutions. We're embracing change to respond to the ever-changing needs of society, creating better outcomes for all our stakeholders
What Makes This Opportunity Unique:
• Greenfield ownership - be the architect of a new, future focused service.
• High visibility with senior client and Capita leadership.
• End to end influence from blueprint → design → testing → transition → hypercare.
• Modern digital ecosystem including AI, automation, and data driven insights.
• Longterm transformation runway in one of Capita's highest priority programmes
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
Equal Opportunities
At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email reasonableadjustments@capita.com or call 07784 237318 and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website.
If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - CPScareers@capita.com
We're truly committed to building a diverse and representative workforce and as part of our strategic plans we are aiming to accelerate gender and ethnic representation in leadership. As such we would particularly welcome applications from people who are female and/or are from Black, Asian and other ethnic minority backgrounds.
Proud member of the Disability Confident employer scheme