Care Coordinator
| Dyddiad hysbysebu: | 04 Chwefror 2026 |
|---|---|
| Cyflog: | £12.33 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £12.33 an hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Chwefror 2026 |
| Lleoliad: | Dorset, DT9 5FH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3701-26-0000 |
Crynodeb
Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care. Dealing with a wide variety of patient queries e.g. appointments, results, referrals and lab tests Attending weekly Huddle meetings with the Health Coach Team Attending monthly Safeguarding meetings Actively participate in multidisciplinary team meetings in the PCN as and when appropriate. Process referrals. Ensuring that the contact information for hospitals and specific departments is correct and up to date. Opening and locking up of practice premises and maintaining security in accordance with practice protocols Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes) Effectively utilising the various practice clinical systems EMIS, askmyGP, Clarity Team Net, AccuRx To answer telephones and askmyGP requests promptly ensuring that all in-coming lines are always covered. Dealing directly with patient and all other visitor queries on the front reception desk To comply with the practice procedure for the registration of new patients, temporary patients, private patients, and those seen as emergency or immediately necessary To comply with the protocol for deducting patients who have moved out of the practice catchment area and to follow the procedure for making up records for a new patient when their medical records are received from their previous surgery. Communicating various clinical results to patients Scanning and ensuring that all paper documents received are scanned on to patient records in a timely manner. Inputting appropriate coding and clinical data onto patient notes Ensuring online documents are allocated appropriately and managing the inbox. Checking the main surgery inbox to ensure that emails are correctly distributed. Photocopying, scanning, filing, emailing, and printing of patient related documents. Opening all incoming mail to the practice and distributing to all departments Ensuring the filing systems are easily accessible and secure. Maintaining a tidy waiting room and reception area, ensuring all information and displays are kept up-to-date and relevant. Typing and sending of letters Effectively utilising Microsoft packages Chaperoning GP when required after training. Dispose of all confidential waste according to practice protocol To comply with all relevant practice procedures, regulations, and protocols and to maintain confidentiality at all times with particular reference to patient records. Any other duties as authorised by the Care Navigation Lead / Practice Manager / Deputy Practice Manager Skills Previous office experience is preferred, demonstrating organisational proficiency and attention to detail. Excellent communication skills, both written and verbal, with the ability to empathise with patients and colleagues. Strong organisational skills with the ability to prioritise tasks effectively in a busy environment. Proficiency in using office software such as Microsoft Office Suite or similar programmes. Ability to work independently whilst also being a team player committed to delivering high-quality care. Compassionate approach with a genuine interest in supporting individuals through their healthcare journey. This role offers an enriching environment where you can contribute meaningfully to patient wellbeing while enhancing your administrative capabilities within the healthcare sector.