Operational Support Officer
| Dyddiad hysbysebu: | 03 Chwefror 2026 |
|---|---|
| Cyflog: | £29,727 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Chwefror 2026 |
| Lleoliad: | York |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 447323/2 |
Crynodeb
One of the key services which the Commercial Capability supports is the Government Commercial Organisation (GCO). The GCO People Services team recruits, retains, develops and grows senior commercial talent, helping to drive commercial best practice and improved commercial outcomes. Within the Commercial Capability team, we have other pillars to support Capability in various different ways; Transformation, Enablement, Infrastructure and Operations (TEIO), Partnerships and Faculty. All teams work together to ensure there are high quality services and support for those who are in the GCO, as well as those in the GCF who require development in Commercial or Contract Management.
The Commercial Capability team enables commercial and contract management professionals within central government departments and the wider public sector to enhance their expertise, skills and capabilities through the provision of training and development, advice and guidance. It also supports the Government Commercial Organisation.
The Business Operations team works at the heart of the Commercial Capability Programme: sitting in the Faculty pillar, Business Operations provides operational support and expertise to deliver training designed by our faculty team for Commercial and Contract Managers. The team was established to provide underlying logistical and operational support before, during and after delivery to the highest possible standards. High performing and highly successful, the team take pride in delivering reliable and consistent learning and development events and training, ensuring customer focus remains at the core of every process and collaborating with teams within Commercial Capability to continuously improve our services.
The Operational Support Officer is responsible for ensuring all business-as-usual (BAU), logistical support activities are carried out efficiently and effectively with a strong customer service focus. A key focus of the role is ensuring that all GCF Virtual Training events run to the very highest of standards, including supporting participants undertaking their Assessment and Development Centre (ADC), a full-day assessment process. Please note this is not a generalist administration role: it is a support officer role with administrative duties.
The Operational Support Officer role is an operational delivery role. The expectation is that individual/s will either have an expected level of operational experience/expertise in line with the grade of the role, or are looking to develop their skills within an operational space with the view to potentially progress their career within the Operational Delivery Profession. Full training and development will be provided through a comprehensive induction and ongoing training plan.
Key Responsibilities
On a day-to-day basis, there is an expectation that a combination of the following duties would be required. These are distributed through tasks set by the Deputy Operations Manager.
- 80% of the role holder's activities will be directed at BAU,
- Executing a combination of manual processes and duties using the Government Commercial College, our Learning Management System (LMS).
- Ensuring that all relevant communications are sent to learners in a timely manner, working towards set service level agreements (SLAs). This includes responding to all queries from learners in a timely and professional manner, allocating tasks to action owners and following up to ensure completion.
- Ensuring that participants complete any relevant online courses before attending virtual training sessions.
- Ensuring that all virtual learning courses and assessments are launched to maximum capacity.
- Liaising with the assessment Moderation team to communicate any conflicts of interests, candidates re-sitting the assessment centre, and / or requests for reasonable adjustments
- Ensuring that all virtual courses are fully resourced with appropriate facilitators.
- Ensuring that the virtual classrooms/ assessments are booked, created and relaying any additional requirements, including reasonable learning adjustments, to the moderators and/or assessors.
- Managing the Service Desk (mailbox), responding to all queries from learners in a timely and professional manner allocating tasks to action owners and following up to ensure completion.
- Providing on-call day management for ADCs. These are live full day events and colleagues are required to support multiple events every week.
- Ad-hoc administrative tasks including support in arranging meetings, room bookings, updating training materials and document control.
- Support for additional service areas as and when
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd