Band 3 Clinical Services Administrator - Bath
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £24,937.00 i £26,598.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24937.00 - £26598.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Chwefror 2026 |
| Lleoliad: | Bath, BA1 3QE |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9342-26-0073 |
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Liaise with a wide range of stakeholders, both internal and external to the organisation, including: Medical staff Multidisciplinary teams (Community and Inpatient) Service users and carers Health and social care teams Thirdsector and voluntary agencies Community groups and local authority services Other statutory agencies (e.g., Police, Ministry of Justice) Provide secretarial support to named medical staff and the management team. Use written and verbal communication skills to engage with a wide range of people, including external agencies, demonstrating tact and persuasive skills where there may be barriers to understanding or agreement. Arrange and negotiate a variety of meetings, including those involving multiple agencies. Manage diary conflicts and competing priorities appropriately. Exchange verbal and written information with patients, staff, and carers regarding appointments, admissions, meetings, and related matters. Provide and receive routine and complex information, including responding to enquiries from external stakeholders and the public. This may include handling sensitive information. Maintain and update patient notes, and collate information required for transfers of care. Work effectively within a multidisciplinary environment, ensuring clear and timely communication with relevant team members. Facilitate administrative processes for team meetings. Receive and open mail (paper and electronic), distributing or dispatching items as required and ensuring highpriority items are actioned promptly. Manage telephone and facetoface contacts with distressed service users in a supportive and empathetic manner. Exercise judgement when handling patient enquiries, analysing and resolving nonclinical issues such as conflicting diary appointments, clinic schedules, meetings, and tribunals. Escalate concerns to the Lead Clinical Services Administrator when appropriate. Arrange meetings and appointments for team members, including scheduling: Consultant clinic appointments Tribunals Room bookings Other bookings as required. Arrange and rearrange clinics, appointments, and related activities as necessary. Type patient reports, correspondence, and emails as required. Respond to telephone and facetoface enquiries from patients. Input accurate and uptodate patient information into the Rio system. Order stationery and other essential items for the team via the procurement system. May be responsible for handling a petty cash float. Support the induction of new staff members as required. Produce confidential correspondence and reports frequently. Support the Team/Service Manager with administrative tasks relating to meetings, RCAs, investigations, and similar processes. Maintain efficient and effective electronic filing systems, including use of the Internet, Intranet, and patient records, ensuring information can be accessed and extracted as needed. Take and distribute formal minutes when required. Undertake clerical duties including photocopying and scanning. Carry out surveys or audits relevant to own work. May be asked to contribute to audit and research projects within the service to support service development and quality standards. Provide cover for colleagues when required. Plan own workload to ensure weekly, monthly, quarterly, and annual tasks are completed. Prioritise workload effectively, responding appropriately to emerging issues and shifting priorities. Assist patients during incidental contact by providing nonclinical advice or information to patients, relatives, or carers. Please see the attached Job Description for a full list of duties and responsibilities.