Band 3 Clinical Services Administrator - Bath
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £24,937.00 to £26,598.00 per year |
| Additional salary information: | £24937.00 - £26598.00 a year |
| Hours: | Full time |
| Closing date: | 03 February 2026 |
| Location: | Bath, BA1 3NG |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9342-26-0046 |
Summary
Liaise with a wide range of stakeholders, both internal to the organisation and external, including: Medical staff. Multidisciplinary teams (Community or Inpatient). Service users and carers. Health and social care teams. Third sector/voluntary agencies. Community groups and local authority provision. Other statutory agencies, e.g., Police, Ministry of Justice. Provide secretarial support to named medical staff/management team. Utilise written and verbal communication skills to connect with a wide range of people, including outside agencies, requiring tact and persuasive skills where there may be barriers to understanding or agreement. Exchange verbal and written information with patients, staff, and carers relating to appointments, admissions, and meetings. Provide and receive routine and complex information, including dealing with enquiries from external stakeholders and the public. This includes updating patient notes and collating information for transfer of care, which may involve sensitive information. Work within a multidisciplinary environment, ensuring that communication with appropriate team members is effective and facilitating administration processes for team meetings. Receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly, ensuring appropriate action is taken with high-priority items. Manage both telephone and face-to-face contacts with distressed service users in a supportive and empathetic manner. Exercise judgment when dealing with patient enquiries; analyse and resolve non-clinical patient problems, including resolving conflicting diary appointments or schedules, clinics, meetings, tribunals etc, escalating issues to the Lead Clinical Services Administrator as appropriate. Please see the attached job description for a full list of duties and responsibilities.