Duty Supervisor
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Cyflog: | £25,000 i £29,000 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 22 Chwefror 2026 |
| Lleoliad: | West Sussex, South East England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Citizens Advice in West Sussex |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | DUTSUP012026 |
Crynodeb
Citizens Advice in West Sussex (North, South, East) are seeking a Duty Supervisor to support the daily delivery of our multi‑channel services across our West Sussex centres (mainly Mid Sussex). Providing in‑person and remote cover for Centre‑based Advisors in Haywards Heath and East Grinstead (and Burgess Hill), you will directly supervise a team of remote volunteers, and staff and volunteers at outreaches, acting as a key point of contact for guidance, wellbeing and day‑to‑day support.
Main Responsibilities:
1. Service Delivery
Supervise advice sessions in our Mid Sussex offices, including oversight of reception.
Support volunteers to deliver high‑quality advice across multiple channels.
Allocate resources daily across advice services, ensuring staffing and channel coverage.
Keep advice resources and client databases up to date.
Oversee appointments, phone lines and other client contact channels.
Monitor advice quality to ensure standards and customer service expectations are met.
Manage outreach advice sessions, and oversee incoming and outgoing referrals.
Provide advice and occasional casework as required.
Improve and develop service delivery standards through continuous review and feedback.
Ensure timely and accurate recording of data and information.
2. Leading With Values
Lead by example in embedding Citizens Advice values in all aspects of work.
Champion Equity, Diversity and Inclusion throughout service delivery and team practices.
Ensure client needs remain at the centre of all decision‑making.
3. Staff and Volunteer Supervision
Provide day‑to‑day supervision and support to volunteers and staff.
Deliver constructive feedback, conduct regular 1‑1 supervisions, and complete annual appraisals.
Carry out quality checks to ensure advice accuracy and support continuous improvement.
Assist in the recruitment and training of volunteers.
Deliver daily briefing sessions for advisors.
Deputise for the manager when required, including attending team and staff meetings.
4. Professional Development & Organisational Support
Maintain your own continuous professional development, including advice‑related training.
Identify and support the training needs of staff and volunteers.
Organise training activities or guest speakers in partnership with the line manager and training team.
Contribute to research and campaigns work through data recording, case studies, evidence gathering and network engagement.
Support organisational priorities, including communications, outreach and media activity where needed.
Assist with organisational fundraising activities.
5. Administration, Compliance & Governance
Maintain effective and efficient administrative systems.
Ensure health and safety policies and statutory requirements are followed.
Respond to complaints and manage GDPR or safeguarding concerns, escalating appropriately.
Ensure service level agreements and targets are consistently achieved.
Uphold all policies and procedures relating to Equity, Diversity and Inclusion.
Main Responsibilities:
1. Service Delivery
Supervise advice sessions in our Mid Sussex offices, including oversight of reception.
Support volunteers to deliver high‑quality advice across multiple channels.
Allocate resources daily across advice services, ensuring staffing and channel coverage.
Keep advice resources and client databases up to date.
Oversee appointments, phone lines and other client contact channels.
Monitor advice quality to ensure standards and customer service expectations are met.
Manage outreach advice sessions, and oversee incoming and outgoing referrals.
Provide advice and occasional casework as required.
Improve and develop service delivery standards through continuous review and feedback.
Ensure timely and accurate recording of data and information.
2. Leading With Values
Lead by example in embedding Citizens Advice values in all aspects of work.
Champion Equity, Diversity and Inclusion throughout service delivery and team practices.
Ensure client needs remain at the centre of all decision‑making.
3. Staff and Volunteer Supervision
Provide day‑to‑day supervision and support to volunteers and staff.
Deliver constructive feedback, conduct regular 1‑1 supervisions, and complete annual appraisals.
Carry out quality checks to ensure advice accuracy and support continuous improvement.
Assist in the recruitment and training of volunteers.
Deliver daily briefing sessions for advisors.
Deputise for the manager when required, including attending team and staff meetings.
4. Professional Development & Organisational Support
Maintain your own continuous professional development, including advice‑related training.
Identify and support the training needs of staff and volunteers.
Organise training activities or guest speakers in partnership with the line manager and training team.
Contribute to research and campaigns work through data recording, case studies, evidence gathering and network engagement.
Support organisational priorities, including communications, outreach and media activity where needed.
Assist with organisational fundraising activities.
5. Administration, Compliance & Governance
Maintain effective and efficient administrative systems.
Ensure health and safety policies and statutory requirements are followed.
Respond to complaints and manage GDPR or safeguarding concerns, escalating appropriately.
Ensure service level agreements and targets are consistently achieved.
Uphold all policies and procedures relating to Equity, Diversity and Inclusion.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.