Watch Manager (Control)
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | Ipswich, IP1 5PB |
| Cwmni: | Suffolk County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 22168 |
Crynodeb
- Suffolk County Council, Suffolk Fire and Rescue Service
- Address: Beacon House, Ipswich, Suffolk, IP1 5PB - Onsite
- Salary: Watch Manager (Control) in accordance with NJC Pay Scales (pro rata for part time)
- Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month (08:00-18:00) & one 14-hour shift per month (18:00-08:00) Additional hours may be offered to provide cover for absences or operational needs.
- Contract: Permanent
We are looking for experienced fire control room professionals to join Suffolk Fire and Rescue Service as Watch Managers (Control). This opportunity is open to both green and grey book applicants with previous fire control experience.
About the role
Based in our control room in Ipswich, you will play a vital role at the heart of Suffolk’s emergency response.
Our control room operates 24/7, year-round, acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (08:00–18:00) and one 14-hour night shift (18:00–08:00). Additional hours may be offered to support absences or operational needs.
As a Crew Manager (Control), you will play a critical role in saving lives and protecting communities across Suffolk every day. You will:
- manage the performance of all watch personnel through guidance, mentoring, progress evaluation and development support
- ensure adherence to established policies, procedures, and service standards
- promote and maintain a safe, healthy, and supportive working environment for self and others
- provide statistical analysis and reporting in line with established
- maintain staffing levels for all watches
- oversee equipment testing recording for operational readiness
- audit and evaluate ting watch and control functions to ensure consistent adherence to standards
- contribute to the management of Fire Control in the absence of the Station Manager
What we’re looking for:
- Prior experience in a fire control environment.
- Excellent communication skills (verbal and written).
- Proven ability to lead and motivate others.
- Confidence, resilience and the ability to remain calm under pressure.
- Strong decision-making skills in challenging situations.
- The ability to work collaboratively to manage multi-agency relationships.
- Excellent digital competence and confidence using IT systems.
You can view a full list of requirements in the Job and Person Profile (Word). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
What we offer:
- The chance to help shape the future of our new Fire Control Centre
- A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents
- A rewarding career in a vital public service
- Travel, lifestyle, health and wellbeing benefits
- Membership of a competitive Local Government Pension Scheme (LGPS)
- Ongoing training and development opportunities
- Inclusive and active staff networks.
This advert is for Watch Manager (Control) Bank Opportunities only, if you are interested in the other bank opportunities we have in Fire Control, please visit our website: Current Vacancies - SFRS.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).
For more information
Please visit our Suffolk Firefighters website (suffolk-firefighters.co.uk). If you have any questions or would like a casual conversation, please reach out to us at SFRS.Recruitment@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.
- You should use the Supporting Statement template.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11:30pm, 15 February 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 40 days annual leave entitlement (pro rata)
membership of a competitive Firefighters' Pension scheme or Local Government Pension Scheme (LGPS)
eligibility for a Blue Light card
a lifetime of support from the Fire Firefighters Charity for you and your loved ones
family friendly policies, including enhanced maternity and paternity leave and pay
travel, lifestyle, health and wellbeing benefits
an annual cost-of-living pay increase
access to national training schemes facilitated by the Fire Service College, Women in the Fire Service and the Asian Fire Service Association
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- Address: Beacon House, Ipswich, Suffolk, IP1 5PB - Onsite
- Salary: Watch Manager (Control) in accordance with NJC Pay Scales (pro rata for part time)
- Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month (08:00-18:00) & one 14-hour shift per month (18:00-08:00) Additional hours may be offered to provide cover for absences or operational needs.
- Contract: Permanent
We are looking for experienced fire control room professionals to join Suffolk Fire and Rescue Service as Watch Managers (Control). This opportunity is open to both green and grey book applicants with previous fire control experience.
About the role
Based in our control room in Ipswich, you will play a vital role at the heart of Suffolk’s emergency response.
Our control room operates 24/7, year-round, acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (08:00–18:00) and one 14-hour night shift (18:00–08:00). Additional hours may be offered to support absences or operational needs.
As a Crew Manager (Control), you will play a critical role in saving lives and protecting communities across Suffolk every day. You will:
- manage the performance of all watch personnel through guidance, mentoring, progress evaluation and development support
- ensure adherence to established policies, procedures, and service standards
- promote and maintain a safe, healthy, and supportive working environment for self and others
- provide statistical analysis and reporting in line with established
- maintain staffing levels for all watches
- oversee equipment testing recording for operational readiness
- audit and evaluate ting watch and control functions to ensure consistent adherence to standards
- contribute to the management of Fire Control in the absence of the Station Manager
What we’re looking for:
- Prior experience in a fire control environment.
- Excellent communication skills (verbal and written).
- Proven ability to lead and motivate others.
- Confidence, resilience and the ability to remain calm under pressure.
- Strong decision-making skills in challenging situations.
- The ability to work collaboratively to manage multi-agency relationships.
- Excellent digital competence and confidence using IT systems.
You can view a full list of requirements in the Job and Person Profile (Word). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
What we offer:
- The chance to help shape the future of our new Fire Control Centre
- A fantastic working environment and the opportunity to make a difference to the lives of Suffolk residents
- A rewarding career in a vital public service
- Travel, lifestyle, health and wellbeing benefits
- Membership of a competitive Local Government Pension Scheme (LGPS)
- Ongoing training and development opportunities
- Inclusive and active staff networks.
This advert is for Watch Manager (Control) Bank Opportunities only, if you are interested in the other bank opportunities we have in Fire Control, please visit our website: Current Vacancies - SFRS.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).
For more information
Please visit our Suffolk Firefighters website (suffolk-firefighters.co.uk). If you have any questions or would like a casual conversation, please reach out to us at SFRS.Recruitment@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.
- You should use the Supporting Statement template.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11:30pm, 15 February 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 40 days annual leave entitlement (pro rata)
membership of a competitive Firefighters' Pension scheme or Local Government Pension Scheme (LGPS)
eligibility for a Blue Light card
a lifetime of support from the Fire Firefighters Charity for you and your loved ones
family friendly policies, including enhanced maternity and paternity leave and pay
travel, lifestyle, health and wellbeing benefits
an annual cost-of-living pay increase
access to national training schemes facilitated by the Fire Service College, Women in the Fire Service and the Asian Fire Service Association
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
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