Firefighter (Control)
| Dyddiad hysbysebu: | 02 Chwefror 2026 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | Ipswich, IP1 5PB |
| Cwmni: | Suffolk County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 22153 |
Crynodeb
- Suffolk County Council
- Firefighter Control Operators
- Location: Beacon House, Ipswich IP1 5PB - Onsite
- Salary: Firefighter (Control) in accordance with NJC Pay Scales (pro rata for part time)
- Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month (08:00-18:00) and one 14-hour shift per month (18:00-08:00) Additional hours may be offered to provide cover for absences or operational needs.
- Contract: Permanent
Job details
Are you calm under pressure, quick-thinking, and passionate about helping others? Suffolk Fire and Rescue Service (SFRS) is seeking motivated individuals to join our team as Fire Control Operators in our Fire Control Room in Ipswich. This opportunity is open to both green and grey book applicants with previous fire control experience.
This is your opportunity to be at the heart of emergency response in Suffolk, playing a vital role in saving lives and protecting communities. As the first point of contact in an emergency, our Fire Control Operators are responsible for the rapid and accurate mobilisation of fire and rescue resources across the county.
We are looking for individuals with the right mindset, strong personal qualities, and a genuine desire to learn and grow. If you are driven, resilient, and ready to make a real difference, we would love to hear from you.
Our control room operates 24/7, year-round, acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (08:00–18:00) and one 14-hour night shift (18:00–08:00). Additional hours may be offered to support absences or operational needs.
This is an exciting opportunity for those looking to contribute to a vital public service on a flexible, ad-hoc basis. Whether you're returning to the role, semi-retired, or seeking to share your expertise in a more flexible capacity, we welcome your application.
Your responsibilities will include:
As a Fire Control Operator, you will be answering 999 calls, mobilising resources across Suffolk and liaising with senior fire officers, other agencies and emergency services.
- Answering 999 calls for emergencies and calmly gathering vital information from callers.
- Being the voice of reassurance while providing crucial safety advice and guidance until help arrives.
- Thinking fast and assessing situations to dispatch the most appropriate response, including fire crews or other emergency services.
- Working seamlessly as part of a team to ensure a swift and effective response.
- Using radio systems to provide critical support and updates to fire officers on the scene.
- Going beyond emergencies by tackling day to day tasks that keep the fire service running smoothly and prepared.
You will need:
- Previous experience in fire control.
- Excellent communication skills to build rapport and pass on information clearly, even in stressful situations.
- Superior multi-tasking skills to thrive in a dynamic, high-pressure environment.
- A clear and decisive mind and be able to make quick decisions.
- Strong computer literacy and the ability to learn new systems quickly.
- A genuine desire to help others and positively impact your community.
- Robust resilience to meet the demanding nature of this crucial role.
- Fast and accurate keyboard skills.
- A confident telephone manner.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This advert is for Firefighter (Control) Bank Opportunities only, if you are interested in the other bank opportunities we have in Fire Control, please visit our website: Current Vacancies - SFRS.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).
For more information
Please visit our Suffolk Firefighters website (suffolk-firefighters.co.uk). If you have any questions or would like a casual conversation, please reach out to us at: sfrs.recruitment@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.
- You should use the Supporting Statement template.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11:30pm 15 February 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 40 days annual leave entitlement (pro rata)
membership of a competitive Firefighters' Pension scheme or Local Government Pension Scheme (LGPS)
eligibility for a Blue Light card
a lifetime of support from the Fire Firefighters Charity for you and your loved ones
family friendly policies, including enhanced maternity and paternity leave and pay
travel, lifestyle, health and wellbeing benefits
an annual cost-of-living pay increase
access to national training schemes facilitated by the Fire Service College, Women in the Fire Service and the Asian Fire Service Association
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- Firefighter Control Operators
- Location: Beacon House, Ipswich IP1 5PB - Onsite
- Salary: Firefighter (Control) in accordance with NJC Pay Scales (pro rata for part time)
- Hours: Bank availability including weekend and bank holidays. Minimum of 2 shifts a month (24 hours – one 10-hour shift per month (08:00-18:00) and one 14-hour shift per month (18:00-08:00) Additional hours may be offered to provide cover for absences or operational needs.
- Contract: Permanent
Job details
Are you calm under pressure, quick-thinking, and passionate about helping others? Suffolk Fire and Rescue Service (SFRS) is seeking motivated individuals to join our team as Fire Control Operators in our Fire Control Room in Ipswich. This opportunity is open to both green and grey book applicants with previous fire control experience.
This is your opportunity to be at the heart of emergency response in Suffolk, playing a vital role in saving lives and protecting communities. As the first point of contact in an emergency, our Fire Control Operators are responsible for the rapid and accurate mobilisation of fire and rescue resources across the county.
We are looking for individuals with the right mindset, strong personal qualities, and a genuine desire to learn and grow. If you are driven, resilient, and ready to make a real difference, we would love to hear from you.
Our control room operates 24/7, year-round, acting as a crucial link between the public and our operational firefighters. The role requires a minimum commitment of two shifts per month (a total of 24 hours): one 10-hour day shift (08:00–18:00) and one 14-hour night shift (18:00–08:00). Additional hours may be offered to support absences or operational needs.
This is an exciting opportunity for those looking to contribute to a vital public service on a flexible, ad-hoc basis. Whether you're returning to the role, semi-retired, or seeking to share your expertise in a more flexible capacity, we welcome your application.
Your responsibilities will include:
As a Fire Control Operator, you will be answering 999 calls, mobilising resources across Suffolk and liaising with senior fire officers, other agencies and emergency services.
- Answering 999 calls for emergencies and calmly gathering vital information from callers.
- Being the voice of reassurance while providing crucial safety advice and guidance until help arrives.
- Thinking fast and assessing situations to dispatch the most appropriate response, including fire crews or other emergency services.
- Working seamlessly as part of a team to ensure a swift and effective response.
- Using radio systems to provide critical support and updates to fire officers on the scene.
- Going beyond emergencies by tackling day to day tasks that keep the fire service running smoothly and prepared.
You will need:
- Previous experience in fire control.
- Excellent communication skills to build rapport and pass on information clearly, even in stressful situations.
- Superior multi-tasking skills to thrive in a dynamic, high-pressure environment.
- A clear and decisive mind and be able to make quick decisions.
- Strong computer literacy and the ability to learn new systems quickly.
- A genuine desire to help others and positively impact your community.
- Robust resilience to meet the demanding nature of this crucial role.
- Fast and accurate keyboard skills.
- A confident telephone manner.
You can view a full list of requirements in the Job and Person Profile (docx). If you think you have what it takes to be successful in this role, even if you don’t meet all the requirements, please apply. We would appreciate the opportunity to consider your application.
This advert is for Firefighter (Control) Bank Opportunities only, if you are interested in the other bank opportunities we have in Fire Control, please visit our website: Current Vacancies - SFRS.
Empowering Everyone
We are big believers in potential, possibility and the power of different ideas. We are always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report (suffolk.gov.uk).
For more information
Please visit our Suffolk Firefighters website (suffolk-firefighters.co.uk). If you have any questions or would like a casual conversation, please reach out to us at: sfrs.recruitment@suffolk.gov.uk
How to apply
Step 1 - Read the Job and Person Profile (docx).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.
- You should use the Supporting Statement template.
- Please use Arial font size 11 and keep your statement to a maximum of two sides of A4.
Step 4 - Upload a CV (without name and personal details).
Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11:30pm 15 February 2026.
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Onsite
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
up to 40 days annual leave entitlement (pro rata)
membership of a competitive Firefighters' Pension scheme or Local Government Pension Scheme (LGPS)
eligibility for a Blue Light card
a lifetime of support from the Fire Firefighters Charity for you and your loved ones
family friendly policies, including enhanced maternity and paternity leave and pay
travel, lifestyle, health and wellbeing benefits
an annual cost-of-living pay increase
access to national training schemes facilitated by the Fire Service College, Women in the Fire Service and the Asian Fire Service Association
training and encouragement to expand your knowledge
a variety of career development opportunities across our organisation
diverse and active staff networks
flexible working options, with the right to request flexible working from your first day
Plus lots more!
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
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