Assistant Manager
| Dyddiad hysbysebu: | 31 Ionawr 2026 |
|---|---|
| Cyflog: | £36,000 i £38,000 bob mis |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Mawrth 2026 |
| Lleoliad: | Southampton, Hampshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | 193 Countries Consortium Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HRconsortium2 |
Crynodeb
Responsible for leading and developing the After Sales team to deliver excellent customer service, maximise bookings and sales, and ensure smooth daily operations. The role involves hands-on leadership, staff training, customer interaction, and performance management across aftersales and service plan activities.
Key Responsibilities
Lead, motivate, and support the After Sales team to achieve daily and monthly targets
Train, coach, and onboard new staff members while providing ongoing development for existing team members
Act as a key customer-facing contact, handling enquiries via telephone and in person
Manage telecommunications activities, including inbound and outbound customer calls
Maximise service bookings, upselling where appropriate to drive revenue growth
Oversee service plan operations, ensuring accurate setup, renewals, and compliance
Prepare and analyse daily performance reports covering bookings, sales, and productivity
Organise and coordinate next-day service events and workshop schedules
Resolve customer issues efficiently, ensuring high levels of satisfaction and retention
Maintain high standards of process, compliance, and customer experience
Skills & Competencies
Strong leadership and people management skills
Excellent communication and customer service abilities
Sales-driven mindset with a focus on maximising bookings and revenue
Ability to train, mentor, and motivate team members
Strong organisational and reporting skills
Confident handling of telephone-based customer interactions
Ability to work in a fast-paced, target-driven environment
Experience
Previous experience in an After Sales, Service, or Customer Operations role
Proven experience in team leadership or supervisory responsibilities
Background in customer-facing and sales-focused environments preferred
Key Responsibilities
Lead, motivate, and support the After Sales team to achieve daily and monthly targets
Train, coach, and onboard new staff members while providing ongoing development for existing team members
Act as a key customer-facing contact, handling enquiries via telephone and in person
Manage telecommunications activities, including inbound and outbound customer calls
Maximise service bookings, upselling where appropriate to drive revenue growth
Oversee service plan operations, ensuring accurate setup, renewals, and compliance
Prepare and analyse daily performance reports covering bookings, sales, and productivity
Organise and coordinate next-day service events and workshop schedules
Resolve customer issues efficiently, ensuring high levels of satisfaction and retention
Maintain high standards of process, compliance, and customer experience
Skills & Competencies
Strong leadership and people management skills
Excellent communication and customer service abilities
Sales-driven mindset with a focus on maximising bookings and revenue
Ability to train, mentor, and motivate team members
Strong organisational and reporting skills
Confident handling of telephone-based customer interactions
Ability to work in a fast-paced, target-driven environment
Experience
Previous experience in an After Sales, Service, or Customer Operations role
Proven experience in team leadership or supervisory responsibilities
Background in customer-facing and sales-focused environments preferred