Senior Business Analyst

Dyddiad hysbysebu:	30 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Competitive
Oriau:	Llawn Amser
Dyddiad cau:	01 Mawrth 2026
Lleoliad:	Croydon, CR0 2EU
Cwmni:	inploi
Math o swydd:	Parhaol
Cyfeirnod swydd:	75782044

Crynodeb

Join Superdrug Head Office- Make a Real Difference Every Day!

Location:
Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
Salary: Competitive

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit… A day includes:

Job Purpose:
To work with the IT team and the wider business to identify, develop and implement improvements to complex technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects
Mentor junior team members

Key Accountabilities:
Mentor internal IT team members in team using best practices
Support business stakeholders with early business case production including business, technical and financial feasibility assessment
Coach the business around how to articulate their business requirements and associated business benefits
Act as a Business Analyst on critical IT Projects completing typical BA tasks including:
Understanding and documenting business processes and workflows and their relationships to current and future software solutions
Identifying, documenting and validating integration and data requirements across systems to ensure end‑to‑end solution coherence
Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results
Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management
Analysing the impact of change requests
Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases
Assisting in the definition of roll out, training and user support plans
Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards

Special Requirements:
6-8 years experience working as a Business Analyst
Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects
Experience working and implementing projects in a Retail based environment
Understanding of Retail / Warehouse Management Systems and Processes
Flexibility to travel

Position in Organisation:

Reports to Business Systems Analysis Manager & RPA Product Manager


Customer Contacts:
Internal: Business project managers
Project Sponsors and Stakeholders
Project team
Other ASW colleagues worldwide

External: Application suppliers
Software suppliers


Person Specification

Experience
Essential: Proven Business Analyst experience involved in large scale business transformation projects in a retail environment
Qualifications ‘A’ level or equivalent
Essential: BCS Business Analysis Certification
Desirable: Degree level

Skills & Knowledge

Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects
Strong business focused Business Analyst with specific expertise and experience in Business Analysis and Requirements Development and Reporting
Experience of translating strategy and concepts into practical, compelling and meaningful documentation
Expertise in business process mapping and analysis working with people, process and technology on new solutions
Strong analytical, problem solving and negotiation skills
Good planning and time management skills
IT literate with experience of using MS Office applications
Strong written, oral communication and presentation skills
Ability to work effectively in changing situations, shifting priorities and simultaneous demands.
The ability to work within a team to achieve agreed objectives, both as a leader and as a team member
Experience of also carrying out Systems Analysis, Data Modelling and/or Service Management assignments
Proficient knowledge of structured Business Analysis methodologies and best practice

Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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