Senior Administrator

Dyddiad hysbysebu:	30 Ionawr 2026
Cyflog:	£24,937.00 i £26,598.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£24937.00 - £26598.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	13 Chwefror 2026
Lleoliad:	Plymouth, PL4 7PY
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B9832-2026-AC-1919

Crynodeb

To deliver an effective and competent level of secretarial and administrative support and consistently deliver a client focussed service which promotes good customer service and effective working relationships. To be responsible for providing daily secretarial and administrative support in the allocated service area ensuring business priorities are met for example: maintaining records, minute taking, data inputting and reception duties. Typing of confidential reports/letters; which may be supplied via hard copy and/or dictation, (which may contain distressing information) as requested to meet service needs. Working proactively to support team. Ability to work on own and proactively as part of a team To provide the day-to-day supervision and line management of junior staff where appropriate. The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will need to be flexible to carry out any other duties as may be reasonably required by their line manager. This post is expected to liaise and build positive working relationships with a variety of stakeholders such as; clinical staff, general practices, service users and all other appropriate bodies. MAIN DUTIES/RESPONSIBILITIES - Management of service To arrange meetings and events on behalf of the service, making bookings where necessary and ensuring all equipment and documentation is available, in conjunction with line manager where required. Respond to telephone, email and written queries on behalf of the service area including call handling where appropriate as agreed with line manager. To produce informal and formal minutes as an accurate record of meetings, transcribing and distributing as directed. Maintain accurate and timely electronic and hard copy information e.g. training logs using organisational systems as directed (ensuring ease of access/retrieval as appropriate) and in line with policies. Supporting operational staff to access management information; electronic and hard copy. Collect and collate data to enable managers to monitor budgets and performance in relation to business support function with support of line manager. Collect, collate and prepare information for service area users with support of line manager. To provide support to customer and visitor reception areas, acting as the first point of enquiry and sign posting individual to relevant information / service. Support the management team to ensure that internal and external communication systems are in place. Ensure that all complaints, compliments, concerns, comments and suggestions are appropriately recorded, and where possible resolved within level of role or escalated appropriately, supporting junior staff where necessary. Maximise the use of electronic systems to enable effective management of the service area such as Microsoft Office and patient record systems. Be compliant with the Data Protection and record management policies and procedures with particular reference to confidentiality and safeguarding issues. Be proactive and contribute ideas for improvement in the way the service is delivered. Able to work on own initiative, prioritising work within defined policies and procedures to set timescales. Ensure that all office support services e.g. post, filing, photocopying, are delivered in a timely manner. Promote the image of the department, checking that notices and leaflets are up to date & well presented. Demonstrate own activities to new or less experienced employees. Financial management - To process and pass for payment all relevant invoices in a timely manner in accordance with business process, with support of line manager. To support the line manager with banking and remittance service (including petty cash). Monitor stock e.g. stationery and order supplies and equipment as required within the business area. Undertake surveys or audits as directed. COMMUNICATIONS AND RELATIONSHIPS -One of the main aspects of this role is to liaise and build positive working relationships with a variety of stakeholders such as; clinical staff, general practices, service users and all other appropriate bodies. PHYSICAL DEMANDS OF THE JOB- Frequent sitting & standing. Inputting at a keyboard for most of day, frequent light effort to lift, sort & file case notes. May have to occasionally move presentation equipment and office supplies or clinic consumables. ADDITIONAL INFORMATION FOR ALL POSTS - The post holder is required to comply with all relevant policies and procedures pertinent to their post. Current versions can be found on the intranet or via your manager. The areas listed below are those Livewell Southwest currently places particular emphasis on. Failure to follow correct policies and procedures may result in disciplinary action. Risk Management- In accordance with the Risk Management Strategy, employees will participate, whenever required, with the risk management process. They will support line managers by attending mandatory and statutory training, completing incident/accident forms for every adverse event or near miss that occurs, report all defects and complaints, and communicate any dangerous situation to individuals potentially at risk. Health and Safety at Work- You must co-operate with those in authority and others in meeting the statutory requirements and in following policies and procedures. A copy of the Health and Safety Policy is available from the intranet or from the Risk Management Department. You are reminded that in accordance with the Health and Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others affected by your work activities. You will be notified where your post carries a requirement for immunisation. You may be required to be able to undertake physical intervention training and participate in physical intervention as part of a physical intervention team and Basic Life Support (BLS). Infection Control - Livewell Southwest is determined to eradicate healthcare-acquired infection and puts a great deal of emphasis on the responsibility of all staff to ensure their own personal and others compliance with Infection Control (including Hand Washing) Policies. All staff must comply with infection control policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate their concerns to the Director of Operations or Chief Executives Office). Safeguarding Children and Adults- All employees have a duty to safeguard and promote the welfare of children and adults and are required to act in such a way that at all times safeguards their health and wellbeing. Familiarisation with and adherence to national and local safeguarding adults and children policies is an essential requirement upon all employees. Livewell Southwest has specific safeguarding policies and in addition, employees also have a responsibility to practice and work within the multi-agency policy developed by the Safeguarding Adults Board and the Safeguarding Children Board. Staff are also required to participate in related mandatory/statutory training. Sustainability and climate change - All staff are expected to take responsibility for the reduction of carbon emissions within their area of the organisation. In particular this may relate to reducing energy consumption, making low carbon travel choices, consideration of goods and services being purchased, and waste reduction. Other- This Job Description is not exhaustive and may change as the post develops, but such change will not take place without consultation between the post holder and their manager. Job descriptions should be reviewed at least annually at the appraisal meeting. The Working Time Regulations apply to all employees of Livewell Southwest. In particular, Livewell Southwest will not permit staff in all employments to work in excess of 48 hours in any one week except where there are exceptional service needs where an absolute limit of averaging over a reference period of 17 weeks would apply. Livewell Southwest has adopted NO SMOKING and NO ALCOHOL policies for staff, which applies to all posts. Details of the policy are available on request and will be included in the statement of main terms and conditions of service of staff appointed.