Inquiries and Decisions Officers (SO2)
| Dyddiad hysbysebu: | 30 Ionawr 2026 |
|---|---|
| Cyflog: | £23.51 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Chwefror 2026 |
| Lleoliad: | Islington, North London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ben Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | BRRQ1684318012026 |
Crynodeb
Inquiries and Decisions Officers (SO2)
Description
We are seeking dynamic and detail-oriented Inquiries and Decisions Officers (SO2) to join our team. In this pivotal role, you will be responsible for managing a variety of inquiries and making informed decisions that adhere to organizational policies and regulatory standards. Your primary focus will involve analyzing complex situations, interpreting regulations, and providing comprehensive support to both internal stakeholders and external clients. As an Inquiries and Decisions Officer, you will leverage your excellent communication skills to convey decisions clearly while ensuring that all responses are well-documented and delivered within established timelines. This role requires a proactive approach to problem-solving, where you will utilize your critical thinking abilities to navigate through various challenges effectively. You will work collaboratively with multidisciplinary teams to foster a culture of excellence and transparency. Additionally, this position offers opportunities for professional growth and development, allowing you to enhance your expertise in inquiries, decision-making processes, and customer service in a supportive and inclusive environment. If you are passionate about facilitating effective communication and decision-making within a fast-paced setting, we encourage you to apply and become a vital part of our team.
Responsibilities
Manage and respond to various inquiries from stakeholders, ensuring clear communication and timely resolution.
Analyze incoming requests and issues to determine appropriate actions and decisions based on established policies.
Prepare written responses and documentation for inquiries, ensuring clarity and compliance with relevant regulations.
Collaborate with other departments to gather information and support comprehensive responses to complex inquiries.
Conduct research and analysis to inform decisions and recommendations on various issues.
Maintain accurate records of inquiries, decisions made, and related correspondence for future reference and audits.
Provide training and guidance to junior staff members on best practices in handling inquiries and decision-making processes.
Requirements
Bachelor's degree in a relevant field or equivalent experience in customer service or inquiry management.
Proven experience in a role that involves handling public inquiries and decision-making responsibilities.
Strong analytical skills with the ability to interpret regulations and policies effectively.
Excellent verbal and written communication skills, with a focus on clarity and professionalism.
Demonstrated ability to work collaboratively in a team-oriented environment while managing individual tasks efficiently.
Proficiency in using various software applications for documentation and communication purposes.
Strong organisational skills with the ability to prioritize multiple tasks while meeting deadlines.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £23.51
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are seeking dynamic and detail-oriented Inquiries and Decisions Officers (SO2) to join our team. In this pivotal role, you will be responsible for managing a variety of inquiries and making informed decisions that adhere to organizational policies and regulatory standards. Your primary focus will involve analyzing complex situations, interpreting regulations, and providing comprehensive support to both internal stakeholders and external clients. As an Inquiries and Decisions Officer, you will leverage your excellent communication skills to convey decisions clearly while ensuring that all responses are well-documented and delivered within established timelines. This role requires a proactive approach to problem-solving, where you will utilize your critical thinking abilities to navigate through various challenges effectively. You will work collaboratively with multidisciplinary teams to foster a culture of excellence and transparency. Additionally, this position offers opportunities for professional growth and development, allowing you to enhance your expertise in inquiries, decision-making processes, and customer service in a supportive and inclusive environment. If you are passionate about facilitating effective communication and decision-making within a fast-paced setting, we encourage you to apply and become a vital part of our team.
Responsibilities
Manage and respond to various inquiries from stakeholders, ensuring clear communication and timely resolution.
Analyze incoming requests and issues to determine appropriate actions and decisions based on established policies.
Prepare written responses and documentation for inquiries, ensuring clarity and compliance with relevant regulations.
Collaborate with other departments to gather information and support comprehensive responses to complex inquiries.
Conduct research and analysis to inform decisions and recommendations on various issues.
Maintain accurate records of inquiries, decisions made, and related correspondence for future reference and audits.
Provide training and guidance to junior staff members on best practices in handling inquiries and decision-making processes.
Requirements
Bachelor's degree in a relevant field or equivalent experience in customer service or inquiry management.
Proven experience in a role that involves handling public inquiries and decision-making responsibilities.
Strong analytical skills with the ability to interpret regulations and policies effectively.
Excellent verbal and written communication skills, with a focus on clarity and professionalism.
Demonstrated ability to work collaboratively in a team-oriented environment while managing individual tasks efficiently.
Proficiency in using various software applications for documentation and communication purposes.
Strong organisational skills with the ability to prioritize multiple tasks while meeting deadlines.
Hours Per Week: 35.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £23.51
Location: Islington, North London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK