Service Coordination Assistant
| Posting date: | 28 January 2026 |
|---|---|
| Salary: | £11,952 per year, pro rata |
| Hours: | Part time |
| Closing date: | 18 February 2026 |
| Location: | AB11 5QX |
| Remote working: | Hybrid - work remotely up to 1 day per week |
| Company: | Grampian Regional Equality Council |
| Job type: | Contract |
| Job reference: |
Summary
Job Purpose
To support the Language Services Manager in the day-to-day running of GREC’s interpreting and translation services.
The role focuses on managing the interpreter booking system and shared inbox, coordinating freelance interpreters and translators, and delivering a high standard of service to clients.
This is a fast-paced and reactive role that requires strong organisation, initiative, and clear communication.
________________________________________
Key Responsibilities
Service Delivery & Coordination
• Manage booking requests for interpreting and translation services using Interpreter.io
• Monitor and respond to the Language Services inbox in a timely manner
• Match client requests with suitable interpreters and translators
• Confirm appointments and share relevant information with clients and freelancers
• Maintain accurate records within the booking system
• Provide ongoing support to interpreters and translators
Recruitment & Freelancer Pool Management
• Support sourcing of new freelance interpreters and translators
• Maintain an up-to-date pool of available freelancers
• Filter applications and assist with screening and interviews
• Support onboarding and induction processes
Events & Engagement
• Help organise quarterly events for interpreters and translators
• Support networking, training, and engagement activities
Administration & Finance Support
• Check and process timesheets for freelancers
• Liaise with the Office/Finance Manager regarding payments and invoicing
• Carry out general administrative duties as required
Team Support
• Work closely with the Language Services Manager and other assistant
• Provide cover and support during busy periods or staff absence
• Contribute positively to the wider GREC administrative team
________________________________________
Relationships
• Regular contact with clients and service users
• Regular contact with freelance interpreters and translators
• Close working relationship with Language Services Manager and GREC staff
________________________________________
Confidentiality & Professional Standards
• Handle sensitive information in line with GDPR and confidentiality requirements
• Maintain a professional and ethical approach at all times
• Represent GREC positively and uphold its values
________________________________________
Other Duties
This role description is not exhaustive. The post holder may be required to undertake other reasonable duties to support the service.
To support the Language Services Manager in the day-to-day running of GREC’s interpreting and translation services.
The role focuses on managing the interpreter booking system and shared inbox, coordinating freelance interpreters and translators, and delivering a high standard of service to clients.
This is a fast-paced and reactive role that requires strong organisation, initiative, and clear communication.
________________________________________
Key Responsibilities
Service Delivery & Coordination
• Manage booking requests for interpreting and translation services using Interpreter.io
• Monitor and respond to the Language Services inbox in a timely manner
• Match client requests with suitable interpreters and translators
• Confirm appointments and share relevant information with clients and freelancers
• Maintain accurate records within the booking system
• Provide ongoing support to interpreters and translators
Recruitment & Freelancer Pool Management
• Support sourcing of new freelance interpreters and translators
• Maintain an up-to-date pool of available freelancers
• Filter applications and assist with screening and interviews
• Support onboarding and induction processes
Events & Engagement
• Help organise quarterly events for interpreters and translators
• Support networking, training, and engagement activities
Administration & Finance Support
• Check and process timesheets for freelancers
• Liaise with the Office/Finance Manager regarding payments and invoicing
• Carry out general administrative duties as required
Team Support
• Work closely with the Language Services Manager and other assistant
• Provide cover and support during busy periods or staff absence
• Contribute positively to the wider GREC administrative team
________________________________________
Relationships
• Regular contact with clients and service users
• Regular contact with freelance interpreters and translators
• Close working relationship with Language Services Manager and GREC staff
________________________________________
Confidentiality & Professional Standards
• Handle sensitive information in line with GDPR and confidentiality requirements
• Maintain a professional and ethical approach at all times
• Represent GREC positively and uphold its values
________________________________________
Other Duties
This role description is not exhaustive. The post holder may be required to undertake other reasonable duties to support the service.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.