Complaints handler
| Dyddiad hysbysebu: | 27 Ionawr 2026 |
|---|---|
| Cyflog: | £15.58 i £17.61 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | £17.61 per hour |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 10 Chwefror 2026 |
| Lleoliad: | Warrington, Cheshire, WA3 7QH |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | 4765361_1769526262 |
Crynodeb
Your new company
We are currently recruiting two Complaints handlers for a North West Housing Association.
Your new role
You will work alongside the customer care and complaints team handling complaints in line with the HOS code (Housing ombudsman service). You will deal with initial complaints over the phone, triaging and assisting with complaints and were needed to escalate to the relevant team. The role will also involve audit checking of complaints compliance.
These are full-time temporary roles, and you will be required to work from the office based in Birchwood, Warrington. There could be an opportunity to work hybrid once initial training has been completed and if you are able to show a good understanding of the role from previous experience.
What you'll need to succeed
The successful candidate will be able to communicate effectively with customers, have excellent interpersonal skills and be willing to go the extra mile to ensure complaints are dealt with effectively. You will be caring and empathetic, and you will be accountable, flexible and able to work from the office. The team is very busy, and you must be able to organise and manage your workload proactively and recognise when it is appropriate to escalate.
What you'll get in return
You will receive a competitive hourly rate, and you will receive on-the-job training from supportive team leaders.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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