Operations Manager
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | Lymm, WA13 9DB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | A3749-26-0001 |
Summary
Leadership and Management Manage and support the Receptionists, ensuring consistent leadership across all reception functions. Oversee day-to-day operations of the reception team, ensuring adequate cover and fair task allocation. Act as first point of contact for Receptionists regarding daily operational queries or team issues. Lead on staff rotas, absence cover, and coordination of breaks and shifts. Administration of Reception holidays Provide clear guidance and direction to the team, ensuring expectations are understood and upheld. Support the Receptionists to handle patient and staff queries, escalating to management only when necessary. Conduct 1:1s, return to works, informal reviews and contribute to the appraisal process for reception staff. Support recruitment, induction, and ongoing training of new reception staff. Identify performance concerns early and address them constructively with staff, with support from management where required. Deputise and support during periods of absence. Deal with all reception complaints and escalate to senior management if required. Ensure baby and postnatal appointments are arranged Conduct weekly reception meetings and Protected Learning Training Events. Compliance, Governance & Confidentiality Ensure reception services comply with NHS Regulations, CQC Standards, GDPR, and practice policies. Maintain strict confidentiality of patient and practice information. Support audits, inspections, and quality improvement initiatives relevant to reception services. Ensure health & safety procedures are followed within reception areas. Perform weekly fire drills and ensure documentation is up to date. The Operational Manager will: Leadership and Management Manage and support the Receptionists, ensuring consistent leadership across all reception functions. Oversee day-to-day operations of the reception team, ensuring adequate cover and fair task allocation. Act as first point of contact for Receptionists regarding daily operational queries or team issues. Lead on staff rotas, absence cover, and coordination of breaks and shifts. Administration of Reception holidays Provide clear guidance and direction to the team, ensuring expectations are understood and upheld. Support the Receptionists to handle patient and staff queries, escalating to management only when necessary. Conduct 1:1s, return to works, informal reviews and contribute to the appraisal process for reception staff. Support recruitment, induction, and ongoing training of new reception staff. Identify performance concerns early and address them constructively with staff, with support from management where required. Deputise and support during periods of absence. Deal with all reception complaints and escalate to senior management if required. Ensure baby and postnatal appointments are arranged Conduct weekly reception meetings and Protected Learning Training Events. Compliance, Governance & Confidentiality Ensure reception services comply with NHS Regulations, CQC Standards, GDPR, and practice policies. Maintain strict confidentiality of patient and practice information. Support audits, inspections, and quality improvement initiatives relevant to reception services. Ensure health & safety procedures are followed within reception areas. Perform weekly fire drills and ensure documentation is up to date. Operational Oversight Ensure reception operates efficiently, providing a high-quality, patient-centred service. Monitor call response times, appointment bookings, and front desk activity to maintain standards. Maintain and update reception processes and protocols. Oversee inbox management, online consultation processing, and patient messaging workflows. Ensure accuracy of triage categorisation, appointment types and clinician allocation. Support communication and coordination between reception and clinicians. Input weekly Clinical Sessions onto the computer. Conduct system searches as requested. Process repeat prescriptions when required/Deal with Prescription Queries. Team Development Provide coaching, mentorship and on-the-job support to all reception staff. Organise and deliver team briefings and cascade important updates from management. Promote teamwork, problem-solving and ownership of responsibilities. Identify development opportunities and support training needs. Develop monthly staff/patient newsletters Service Improvement Contribute to practice clinical meetings and quality improvement projects. Participate in Patient Participation Group Meetings with the Practice Manager. Support and conduct audits, data monitoring and workflow redesign. Suggest and trial improvements to systems or patient pathways. Monitor patient feedback (e.g. Friends and Family Test/Google) and address issues promptly. Support health promotion and display promotional material on the allocated notice boards and in the waiting room Carers Link for the Practice. Professional Conduct Model professional behaviour and high standards of communication at all times. Maintain confidentiality, integrity and a positive, calm manner under pressure. Support equality, diversity, and inclusion in all aspects of work.