Customer Services Supervisor (Welsh Essential role)
| Dyddiad hysbysebu: | 27 Ionawr 2026 |
|---|---|
| Cyflog: | £31,022 i £33,699 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Grade 6 |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Chwefror 2026 |
| Lleoliad: | Denbighshire, Wales |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Denbighshire County Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | HCLO00018E4MTE |
Crynodeb
Customer Services Supervisor
Job reference: HCLO00018E4MTE
Location: Denbigh Library/ One Stop Shop & Ruthin Library
Salary: Grade Grade 6 (£31,022 - £33,699 per annum)
Hours: 37 per week
Contract: Permanent
Closing date: 5th February 2026
We are looking for an enthusiastic individual to effectively supervise the smooth running of customer services across two libraries in Denbigh and Ruthin.
The successful applicant will be enthusiastic, motivated and committed to providing excellent customer services at all times. ICT, literacy and numeric skills are a must as well as experience in dealing with the public. You will be responsible for setting staff rotas, establishing work priorities, and arranging cover as required, and will act as a primary contact for all building related issues.
You will also contribute to the overall delivery and promotion of Library and One Stop Shop Services across the Authority.
Appointment subject to satisfactory references.
If you would like to discuss any aspect of the post, please call Vanessa Hill on 01745 353814, 01745 816313 or 01824 705274
What makes Denbighshire County Council a great place to work?
We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.
• Flexible and agile working opportunities
• Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
• Local Government Pension Scheme
• Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
• Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
• Car salary sacrifice scheme and car leasing scheme
• Family friendly policies
How to Apply?
To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:
www.denbighshire.gov.uk/work-for-us
Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.
Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Job reference: HCLO00018E4MTE
Location: Denbigh Library/ One Stop Shop & Ruthin Library
Salary: Grade Grade 6 (£31,022 - £33,699 per annum)
Hours: 37 per week
Contract: Permanent
Closing date: 5th February 2026
We are looking for an enthusiastic individual to effectively supervise the smooth running of customer services across two libraries in Denbigh and Ruthin.
The successful applicant will be enthusiastic, motivated and committed to providing excellent customer services at all times. ICT, literacy and numeric skills are a must as well as experience in dealing with the public. You will be responsible for setting staff rotas, establishing work priorities, and arranging cover as required, and will act as a primary contact for all building related issues.
You will also contribute to the overall delivery and promotion of Library and One Stop Shop Services across the Authority.
Appointment subject to satisfactory references.
If you would like to discuss any aspect of the post, please call Vanessa Hill on 01745 353814, 01745 816313 or 01824 705274
What makes Denbighshire County Council a great place to work?
We believe the hard work and commitment of our staff should be properly rewarded, so we offer a range of benefits to help our employees achieve a work/life balance, develop in their career, and we support them in their work.
• Flexible and agile working opportunities
• Generous annual leave entitlement starting at 26 days (plus bank holidays) rising with length of service to a total of 32 days
• Local Government Pension Scheme
• Focus on Employee Wellbeing and access to EAP (Employee Assistance Programme)
• Lifestyle Savings via DCC Rewards Direct (high street shopping, holidays, days out etc)
• Car salary sacrifice scheme and car leasing scheme
• Family friendly policies
How to Apply?
To apply for this exciting vacancy, please complete our online application form via the website, where you can also view the full job description and personal specification:
www.denbighshire.gov.uk/work-for-us
Please outline on your application form how you meet all the essential criteria for this position within your supporting statement.
Candidates must complete an application form on our website to be considered. We regret that we are unable to reply to all applications. If you have not received a reply within three weeks of the closing date, you must assume that you have not been short listed for interview.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.