Deskside Specialist | East London NHS Foundation Trust
| Dyddiad hysbysebu: | 18 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £46,419 - £55,046 per annum Inc HCAs |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Chwefror 2026 |
| Lleoliad: | London, E2 9NJ |
| Cwmni: | East London NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7726938/363-CP7726938 |
Crynodeb
TheDesksideSpecialistisakeymemberoftheDesksideteam.ThepostholderisresponsibleforoperationalmaintenanceofDesksidedevicesandtechnicaldevicemanagementorsupport.TheroleutilisesexpertknowledgetoactasapointofescalationforallTruststaff..
Thepost-holderwillactasatechnicalexpertonTrustwidedigitalhardwaredeploymentsorissues,providingsupportforBusinessAsUsual(BAU),andworkingcloselywithotherteamswithinthedepartmenttoresolveissues.Theroleincorporatescustomercare,vendoror relationshipmanagement,operationsandcommunicationsco-ordination.
Thepostholderisalsoresponsibleforworkingcloselywiththeprojectteams,ensuringDesksideteamtasksareidentified,plannedandexecutedeffectively.Thisinvolvesworkingaspartofateamoronanindividualbasiswith3rdpartyvendors,internalorexternalstakeholdersandothertechnicalexperts,ensuringassignedprojecttasksarecompleted
withinprojecttolerances.
Utiliseexpertknowledgetoresolvearangeofvaried,complextechnicalissuesandexplaincomplexsituationsinsimpletermstostaffatalllevels
Executingprojectsandtasksindependentlyandwithlimiteddirectsupervision
Respondtotechnicalenquiriesregardingtheappropriatepurchasing,disposal,andeffectiveuseofDigitalequipmentfromalldepartmentsinaccordancewithTrustpoliciesandprocedures
Escalateanyrecurringproblemswhichusersareexperiencing,sothatamorecomprehensiveandeffectivesolutioncanbeapplied
ProvideexpertsupportorguidancerelatingtoDigitalhardwaredeployment,servicerequests,problemsorissues
Liaisewith3rdpartyvendorsasrequired,ensuringthatsufficienttechnicalinformationisprovidedforeachcalllogged
EnsurethatDesksidedevicedocumentationismaintainedandupdated
ScheduleresourcesandexecuteworkpackagesallocatedandrelatingtoDigitalhardwaredeployment,servicerequests,problemsorissues
WorkwiththeSeniorDesksideSpecialistandDesksideManagerfocusingonqualityorcontinualserviceimprovement
Our mission is to make a positive difference to people's lives by improving the quality of life for all we serve. Our values are: We Care, We Respect, We are Inclusive – so we are looking for people who live and breathe these qualities when supporting service users and carers, and in their relationships with colleagues in the Trust and our partner organisations.
TheDesksideSpecialistisakeymemberoftheDesksideteam.ThepostholderisresponsibleforoperationalmaintenanceofDesksidedevicesandtechnicaldevicemanagementorsupport.TheroleutilisesexpertknowledgetoactasapointofescalationforallTruststaff..
Thepost-holderwillactasatechnicalexpertonTrustwidedigitalhardwaredeploymentsorissues,providingsupportforBusinessAsUsual(BAU),andworkingcloselywithotherteamswithinthedepartmenttoresolveissues.Theroleincorporatescustomercare,vendoror relationshipmanagement,operationsandcommunicationsco-ordination.
Thepostholderisalsoresponsibleforworkingcloselywiththeprojectteams,ensuringDesksideteamtasksareidentified,plannedandexecutedeffectively.Thisinvolvesworkingaspartofateamoronanindividualbasiswith3rdpartyvendors,internalorexternalstakeholdersandothertechnicalexperts,ensuringassignedprojecttasksarecompleted
withinprojecttolerances.
This advert closes on Monday 2 Feb 2026