Customer Service Officer (L2Z1)
| Dyddiad hysbysebu: | 26 Ionawr 2026 |
|---|---|
| Cyflog: | £609.48 bob wythnos |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Ionawr 2026 |
| Lleoliad: | London, UK |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | VENOT Services Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
The Customer Relationship Officer will provide a high-quality first point of contact for residents calling Camden Council via the main switchboard and the exception payments line. The role involves answering calls promptly, accurately identifying customer needs, and routing enquiries to the appropriate service or resolving them at first contact where possible.
The postholder will securely take payments from customers who are unable to use self-service options, ensuring full compliance with Payment Card Industry (PCI) standards. They will use internal systems to access up-to-date service information, record interactions accurately on CRM systems, and maintain clear, professional communication at all times.
The role requires strong customer service skills, sound judgement, and the ability to handle challenging or sensitive conversations with patience and empathy. The postholder will work as part of a busy contact centre team, supporting service delivery across switchboard, payments, and general contact centre activity, while contributing to continuous improvement in customer experience.
Flexibility is required to meet service demands within operating hours (Monday–Friday, 8am–6pm). Payments work must be undertaken on-site to meet compliance requirements.
The postholder will securely take payments from customers who are unable to use self-service options, ensuring full compliance with Payment Card Industry (PCI) standards. They will use internal systems to access up-to-date service information, record interactions accurately on CRM systems, and maintain clear, professional communication at all times.
The role requires strong customer service skills, sound judgement, and the ability to handle challenging or sensitive conversations with patience and empathy. The postholder will work as part of a busy contact centre team, supporting service delivery across switchboard, payments, and general contact centre activity, while contributing to continuous improvement in customer experience.
Flexibility is required to meet service demands within operating hours (Monday–Friday, 8am–6pm). Payments work must be undertaken on-site to meet compliance requirements.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.