Customer Service Officer (L2Z1)
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | £609.48 per week |
| Hours: | Full time |
| Closing date: | 29 January 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | VENOT Services Limited |
| Job type: | Permanent |
| Job reference: |
Summary
The Customer Relationship Officer will provide a high-quality first point of contact for residents calling Camden Council via the main switchboard and the exception payments line. The role involves answering calls promptly, accurately identifying customer needs, and routing enquiries to the appropriate service or resolving them at first contact where possible.
The postholder will securely take payments from customers who are unable to use self-service options, ensuring full compliance with Payment Card Industry (PCI) standards. They will use internal systems to access up-to-date service information, record interactions accurately on CRM systems, and maintain clear, professional communication at all times.
The role requires strong customer service skills, sound judgement, and the ability to handle challenging or sensitive conversations with patience and empathy. The postholder will work as part of a busy contact centre team, supporting service delivery across switchboard, payments, and general contact centre activity, while contributing to continuous improvement in customer experience.
Flexibility is required to meet service demands within operating hours (Monday–Friday, 8am–6pm). Payments work must be undertaken on-site to meet compliance requirements.
The postholder will securely take payments from customers who are unable to use self-service options, ensuring full compliance with Payment Card Industry (PCI) standards. They will use internal systems to access up-to-date service information, record interactions accurately on CRM systems, and maintain clear, professional communication at all times.
The role requires strong customer service skills, sound judgement, and the ability to handle challenging or sensitive conversations with patience and empathy. The postholder will work as part of a busy contact centre team, supporting service delivery across switchboard, payments, and general contact centre activity, while contributing to continuous improvement in customer experience.
Flexibility is required to meet service demands within operating hours (Monday–Friday, 8am–6pm). Payments work must be undertaken on-site to meet compliance requirements.
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