Senior Service Manager
| Posting date: | 23 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 22 February 2026 |
| Location: | LU4 0DZ |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 151598 |
Summary
Senior Service Manager
Contract: Healthcare
Location: Luton, LU4 0DZ
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Senior Service Manager to ensure the delivery of a high-quality domestic and catering service across patient and non-patient areas.
This role is responsible for maintaining a safe, clean and hygienic environment for patients, staff and visitors, in line with agreed specifications and service standards.
Job Description
We are looking for someone who can provide strong leadership, direction and support to operational teams, ensuring that work is carried out safely, efficiently and in full compliance with Company and Trust policies, including infection control.
This role involves working in environments that may include sensitive circumstances and exposure to some unpleasant conditions.
Key Responsibilities
Maintain accurate records across company systems including sickness reporting, quality monitoring, training and performance documentation.
Lead regular discussions and team meetings with operative staff, including performance reviews, job chats, return-to-work meetings and investigation processes.
Supervise, train, motivate and support staff in accordance with all required policies, procedures and training plans.
Ensure effective delivery of the domestic service within assigned areas, following agreed staffing levels, schedules and work methods.
Meet all service level agreements and quality standards in line with Company and Trust requirements.
Ensure confidentiality, privacy and dignity are upheld at all times in accordance with the Data Protection Act and organisational policies.
Respond promptly to service needs and proactively seek improvements in productivity and overall service quality.
Conduct yourself professionally at all times while on Trust and Company premises.
Professional and Personal Competencies/Qualifications
Experience supervising, supporting and motivating operational staff within domestic or facilities services.
Proven ability to oversee service delivery within agreed staffing levels, work schedules and quality standards.
Experience conducting performance reviews, job chats, return-to-work discussions and involvement in investigations.
Ability to maintain accurate records relating to sickness, quality monitoring, training and performance.
Strong understanding of infection control, health and safety requirements and organisational policies.
Ability to respond flexibly to service needs and contribute to improving productivity and service quality.
Experience working in environments that may involve sensitive situations or unpleasant conditions.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Healthcare
Location: Luton, LU4 0DZ
Hours of work: 37.5
Contract Type: Permanent
We are seeking a Senior Service Manager to ensure the delivery of a high-quality domestic and catering service across patient and non-patient areas.
This role is responsible for maintaining a safe, clean and hygienic environment for patients, staff and visitors, in line with agreed specifications and service standards.
Job Description
We are looking for someone who can provide strong leadership, direction and support to operational teams, ensuring that work is carried out safely, efficiently and in full compliance with Company and Trust policies, including infection control.
This role involves working in environments that may include sensitive circumstances and exposure to some unpleasant conditions.
Key Responsibilities
Maintain accurate records across company systems including sickness reporting, quality monitoring, training and performance documentation.
Lead regular discussions and team meetings with operative staff, including performance reviews, job chats, return-to-work meetings and investigation processes.
Supervise, train, motivate and support staff in accordance with all required policies, procedures and training plans.
Ensure effective delivery of the domestic service within assigned areas, following agreed staffing levels, schedules and work methods.
Meet all service level agreements and quality standards in line with Company and Trust requirements.
Ensure confidentiality, privacy and dignity are upheld at all times in accordance with the Data Protection Act and organisational policies.
Respond promptly to service needs and proactively seek improvements in productivity and overall service quality.
Conduct yourself professionally at all times while on Trust and Company premises.
Professional and Personal Competencies/Qualifications
Experience supervising, supporting and motivating operational staff within domestic or facilities services.
Proven ability to oversee service delivery within agreed staffing levels, work schedules and quality standards.
Experience conducting performance reviews, job chats, return-to-work discussions and involvement in investigations.
Ability to maintain accurate records relating to sickness, quality monitoring, training and performance.
Strong understanding of infection control, health and safety requirements and organisational policies.
Ability to respond flexibly to service needs and contribute to improving productivity and service quality.
Experience working in environments that may involve sensitive situations or unpleasant conditions.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.