Senior Service Manager - Automation and Innovation Portfolio
| Dyddiad hysbysebu: | 23 Ionawr 2026 |
|---|---|
| Cyflog: | £46,062 bob blwyddyn, pro rata |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 05 Chwefror 2026 |
| Lleoliad: | Manchester, Greater Manchester |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 445580 |
Crynodeb
As a Senior Service Manager, your main day to day responsibilities will be;
Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately,
Ensuring that the customer receives the highest level of service from the Enterprise Services teams and managed suppliers, promoting a culture of customer satisfaction.
Managing and working effectively with stakeholders at all levels both internally & externally, managing stakeholder expectations and showing flexibility to adapt to reach consensus.
Effectively communicating and collaborating with non-technical and technical stakeholders, 3rd party and internal suppliers across government teams to ensure alignment.
Maintaining a working knowledge of projects and change programs both in the pipeline and in delivery with respect to the specific customer organisation.
Identifying and leading initiatives to drive continuous improvement across customer services, whilst protecting the integrity of existing services
Reviewing supplier financial performance including invoice validation to identify cost reduction opportunities.
Representing customers in Service Readiness reviews and assessments, identifying, managing and escalating service risks appropriately,
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.