Campus Experience and Switchboard Coordinator
| Dyddiad hysbysebu: | 22 Ionawr 2026 |
|---|---|
| Cyflog: | £26,707 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Please note the annual salary quoted is inclusive of a market supplement to ensure the annual pay rate aligns with our commitment as a voluntary living wage employer. |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Ionawr 2026 |
| Lleoliad: | Bath, Bath & N E Somerset |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | University of Bath |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | KD13334 |
Crynodeb
About the role
We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance.
The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures.
It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery.
Additionally, the post holder maintains accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.
About you
You will be able to:
Lead day-to-day reception operations across campus hubs
Recruit, train, and manage reception staff
Manage rotas and enquiry handling systems
Oversee check-in/out processes and maintain accurate records
Manage the University Switchboard and ensure professional communication
Work collaboratively to deliver a high-quality campus experience
You are flexible, detail-oriented, and committed to excellent service delivery.
Further information
This role is offered on a full-time (36.5 hours per week) permanent basis, with weekend working required on a rotational basis in accordance with a 5 out of 7 day schedule.
For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager on sls87@bath.ac.uk , however please ensure that you submit your application through the university website.
We are seeking a dynamic, results-driven individual to lead and manage Reception and Switchboard operations across student and commercial accommodation, ensuring high standards of customer service, procedural consistency, and staff performance.
The role oversees the recruitment, training, and supervision of reception staff, supports effective enquiry handling and communication, and ensures compliance with financial, data protection, and key/access procedures.
It plays a vital role in enhancing the student, guest, and visitor experience through cross-department collaboration, group and event support, and responsive service delivery.
Additionally, the post holder maintains accurate operational systems, manages switchboard functions, and contributes to the success of Campus Services through teamwork and flexibility.
About you
You will be able to:
Lead day-to-day reception operations across campus hubs
Recruit, train, and manage reception staff
Manage rotas and enquiry handling systems
Oversee check-in/out processes and maintain accurate records
Manage the University Switchboard and ensure professional communication
Work collaboratively to deliver a high-quality campus experience
You are flexible, detail-oriented, and committed to excellent service delivery.
Further information
This role is offered on a full-time (36.5 hours per week) permanent basis, with weekend working required on a rotational basis in accordance with a 5 out of 7 day schedule.
For an informal discussion about the role please contact Stephen Schilizz, Commercial Business & Receptions Operations Manager on sls87@bath.ac.uk , however please ensure that you submit your application through the university website.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.