Support Mentor
| Dyddiad hysbysebu: | 21 Ionawr 2026 |
|---|---|
| Cyflog: | £24,500 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 15 Chwefror 2026 |
| Lleoliad: | LU1 2UA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Social Interest Group |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 300362JCP |
Crynodeb
Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Job Title: Support Mentor (FTC)
Location: Luton. Unfortunately, this service does not have step free access.
Salary: £24,500
Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 - 20:00 You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.
About the Role
We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures.
In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals
Responsibilities include:
Holding a caseload, conducting key work sessions which are personable to resident needs
Carry out regular welfare checks, safeguarding checks, and general living checks
Encourage residents to take part in activities and events both within the service and the community
Keep support plans up to date on a regular basis
Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins.
Focusing on empowering our residents to take control over their lives and meet their personal goals
About You
We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.
Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
Ability to show empathy and compassion to our residents, and different challenges they face
Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.
Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme
Job Title: Support Mentor (FTC)
Location: Luton. Unfortunately, this service does not have step free access.
Salary: £24,500
Shift Pattern: Fixed Term contract until May 2028. 37.5 hours per week Monday to Sunday on a rota which can range between 08:00 - 20:00 You may be required to work outside these hours dependent on service and resident requirements including weekends and bank holidays.
About the Role
We are looking for a dedicated team to deliver person centred and bespoke trauma informed support to vulnerable women in Luton. This new service will provide a safe, secure, and nurturing environment for women facing sexual exploitation and substance dependency – a place they can truly call home. Through stable, person-centred care, you'll play a vital role in empowering women to rebuild their lives and embrace brighter futures.
In this role, as a Support Mentor, you will work within a 24 hour service which provided person centred support to our residents, working to ensure the safety and wellbeing. Our residents have experienced multiple forms of exclusion, such as historical/ongoing abuse, involvement in the criminal justice system, mental health challenges, drug and/or alcohol dependency and enduring high levels of violence and coercion. You will build trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins. Your role will focus on empowering our residents to take control over their lives and meet their personal goals
Responsibilities include:
Holding a caseload, conducting key work sessions which are personable to resident needs
Carry out regular welfare checks, safeguarding checks, and general living checks
Encourage residents to take part in activities and events both within the service and the community
Keep support plans up to date on a regular basis
Work closely with the rest of the team to provide overall excellent service delivery, this may mean also supporting with their caseloads, and other tasks as necessary
Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins.
Focusing on empowering our residents to take control over their lives and meet their personal goals
About You
We are passionate about working in a supportive, solution focused and trauma informed way to support our residents and participants to make and sustain positive change. The successful candidate will work as part of a team to deliver exceptional support to women at a particularly challenging time in their lives. We are looking for passionate, motivated and proactive individuals who are dedicated to making a positive difference.
Due to the nature of the service, it is an occupational requirement that the post holder is female and the post is therefore exempt from the provisions of the Equality Act 2010 in terms of Schedule 9, Part 1, and Paragraph 1 of the Act.
Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly around multiple and complex needs
Ability to show empathy and compassion to our residents, and different challenges they face
Experience working with, or thorough understanding of, domestic abuse and the systemic barriers faced by women.
Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme