Service Manager

Dyddiad hysbysebu:	21 Ionawr 2026
Cyflog:	£25,600.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£25600.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	26 Ionawr 2026
Lleoliad:	North Shields, NE297ST
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0007-26-0001

Crynodeb

Oversee the day to day operation of federation led services, ensuring clinics and services run safely, efficiently, and in line with agreed specifications. Act as the first point of contact for operational issues arising across GP practices and federation services, responding promptly and escalating where required. Liaise daily with GP practices, PCNs, clinical leads, and service staff to coordinate activity, staffing, and service delivery. Monitor rotas, staffing levels, and service cover, addressing sickness, vacancies, and short notice changes to ensure service continuity. Review daily and weekly performance data, activity reports, and KPIs, identifying issues or trends and taking corrective action. Support staff with day to day management queries, including supervision, absence management, and resolving operational concerns. Ensure services comply with NHS policies, information governance, safeguarding, and health and safety requirements during routine operations. Manage and respond to incidents, complaints, and service concerns, ensuring appropriate actions are taken and learning is implemented. Maintain regular communication with commissioners and partners regarding service delivery, activity levels, and operational matters. Track service activity, income, and expenditure, flagging variances and supporting budget management. Prepare routine operational reports for updates for senior management. Attend and contribute to operational, clinical, and stakeholder meetings, representing the federation and supporting collaborative working. Support the implementation of service changes, improvements, and new initiatives, ensuring plans are communicated and embedded in practice.