Operations Technical Service Manager
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £44,447 to £46,547 per year |
| Hours: | Full time |
| Closing date: | 01 February 2026 |
| Location: | NE98 1YX |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 440570/3 |
Summary
As an Operations Technical Service Manager, you are responsible for the protection of live services, which involves co-ordinating preventative measures and/or the restoration of services and live product support, as well as resolving incidents impacting day to day operations. You would understand the evolving nature of risks affecting services and product support in line with our overall Disaster Recovery and Digital Service Management processes and policies.
- This role is full time only. You will be on Call 24/7 on a rota. 1 week as primary contact, 1 week as backup, in approximately a 7 week cycle.
- Early starts (07:00) and late finishes (18:00) are also an occasional requirement. Only 1 person is required at each end of the day Monday – Friday, shared amongst a team of 9.
- If based in Blackpool, regular travel will be required to Manchester Hub (one day a week).
If this sounds like you, apply today!
An Operations Technical Service Manager is responsible for protecting live service, has knowledge of the status of live service and can work across the 24/7 Command Centre and the Operational Area’s/Service Managers/Service Desk at any given time. They facilitate and manage the Major Incident Management discipline following a service failure, restoring live service as quickly and safely as possible with the smallest possible business impact and ensuring communications are issued as appropriate. The Operations Technical Service Manager is expected to be on call to ensure appropriate cover is maintained.
Key activities relevant to every Operations Technical Service Managers are:
- Assess the impact of current issues affecting live service operation and the consequential effects it may have on the wider estate. This would involve application of contracts, finance, technology and complexity, service support arrangements, current performance of the service, future change to the service and other aspects impacting on the service including production operational service risks and issues.
- Review the performance of the production operation service, associated risks and issues with Technical and Business Service Owners.
- Understand and focus on customer business objectives, quality, service excellence, customer satisfaction and zero tolerance to production outages.
- Facilitate and manage service related incidents and its communications through tracking, prioritising problems and operating between the Command Centre and other Digital services (e.g. Operational Areas, Service Management, Service Desk), to ensure services are quickly and safely restored with the smallest possible business impact.
- This role is full time only, only apply if you can commit to this.
- On Call 24/7 on a rota. 1 week as primary contact, 1 week as backup, in approximately a 7 week cycle.
- Early starts (07:00) and late finishes (18:00) are also an occasional requirement. Only 1 person is required at each end of the day Monday – Friday, shared amongst a team of 9.
- If based in Blackpool, regular travel will be required to Manchester Hub (one day a week).
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