Practice Manager

Dyddiad hysbysebu:	20 Ionawr 2026
Cyflog:	£40,000.00 i £50,000.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£40000.00 - £50000.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	19 Chwefror 2026
Lleoliad:	Southport, PR8 2AD
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A4247-2026-GRA001

Crynodeb

Practice development Lead or support service development and innovation, including changes arising from contractual requirements, PCN and local GP Federation initiatives, or suggestions from Partners and staff. Manage the agenda and coordination of practice meetings, including both weekly operational meetings and more strategic sessions focused on finance, workforce, and long-term planning. Maintain accurate records of discussions, decisions, and action points, ensuring accountability and follow-up of these. Oversee the implementation of new systems, processes, and technologies to support improved service delivery and operational efficiency. Contribute to strategic planning and business development, aligning the Practices goals with local and national healthcare priorities. Ensure the Practice remains responsive to evolving NHS policies, contractual changes, and the needs of the patient population. Lead and manage change effectively to improve service quality, staff engagement, and the overall patient experience. Clinical Governance Oversee the implementation and review of policies, procedures, and audits to ensure ongoing compliance with CQC standards and NHS regulations. Manage risk through effective incident reporting systems and coordination of significant event reviews, promoting a culture of learning and improvement. Ensure robust staff training, appraisals, and performance monitoring to maintain high standards of clinical and administrative practice. Monitor and support team compliance with infection prevention and control, health and safety, GDPR and safeguarding protocols. Collaborate with clinical teams to support data collection and reporting for quality improvement frameworks such as QOF, LQC and enhanced services. Manage the practice-based complaints procedure by ensuring timely and effective handling of patient concerns. Develop and implement strategies to reduce the occurrence of complaints and regularly monitor and analyse patient satisfaction levels to identify areas for service improvement. Supporting the Partnership Foster strong, collaborative relationships with Partners to support coordinated decision-making and ensure the smooth running of the business, maintaining a fair and balanced approach. Maintain a comprehensive understanding of the Partnership Agreement, monitor compliance, and proactively advise Partners on any required actions to uphold its terms. Manage confidential and sensitive information with the utmost discretion and professionalism, safeguarding the interests of the partnership. Facilitate clear and effective communication among Partners by coordinating meetings, preparing agendas, and accurately recording minutes to ensure accountability and timely follow-up. Support governance by ensuring that the partnership operates in accordance with legal, regulatory, and contractual requirements, promoting good practice and effective risk management. Coordinate all aspects of partnership changes, including recruitment, retirement, sickness cover, and related financial arrangements, ensuring smooth transitions and minimal disruption to the Practice. Communication Serve as the primary communication link between the Practice team, patients, external partners, and regulatory bodies including reviewing and conveying incoming emails. Ensure clear, timely, and effective internal communication with all staff, fostering a collaborative and informed working environment. Manage patient communications, including handling complaints, feedback, and ensuring information is accessible and responsive to patient needs. Liaise regularly with the Primary Care Network, the local GP Federation, the Integrated Care Board (ICB), NHS bodies, other local practice managers and other healthcare providers to coordinate services and share information. Oversee communication channels such as the Practice website, social media, newsletters, and patient information materials to keep patients informed and engaged. Facilitate staff meetings, training sessions, and briefing updates to maintain staff awareness of policies, procedures, and changes. Ensure that all communications comply with confidentiality, data protection, and professional standards. Finance Establish and maintain accurate record-keeping and reliable accounting systems covering all financial aspects in the Practice running. Prepare all necessary documentation for presentation to the accountant for the annual accounts. Maximise Practice income ensuring timely and accurate record keeping for all sources including global sum, enhanced services, PCN-related payments, LQC and QOF. Working with the practice accountants (payroll providers), oversee payroll processes, including PAYE and pension payments, ensuring robust and compliant systems are in place and financial records are maintained. Manage timely payment of all Practice expenses and financial obligations. Prepare and monitor an annual budget. Prepare and present financial reports, including cash flow statements, for Partner review at strategic meetings, and carry out monthly bank reconciliations. Ensure pension documentation is accurate, up to date, and submitted promptly. Provide recommendations for staff pay increases aligned with national standards and reflecting local benchmarks and circumstances. Human resources Line manage the team of administrative staff and provide functional line management to clinical staff. Manage recruitment, onboarding, and induction for clinical and non-clinical staff. Oversee staff rotas, annual leave, sickness and other absence, and arrange appropriate cover. Conduct staff appraisals, one-to-ones, and manage performance, grievance, and disciplinary issues (seeking advice from our external employment law/HR specialist provision if required). Identify staff training needs and ensure all mandatory training is completed. Maintain and update HR policies in line with employment law and NHS/CQC requirements. Support staff wellbeing and promote a positive, inclusive workplace culture. Keep accurate and confidential HR records and personnel files. Liaise with the Primary Care Network (PCN) on all HR matters relating to PCN staff. Support recruitment, onboarding, supervision, and integration of PCN roles (e.g. ARRS staff). Ensure smooth collaboration between practice and PCN, including shared governance and workforce planning. Premises and equipment Nominated lead for all aspects of health and safety, including fire safety and ensuring the safety of all staff and public whilst on Practice premises (seeking advice from our external H&S specialist provider if required). Ensure robust systems are in place for maintaining adequate stocks of equipment and supplies, and regularly review ordering processes to ensure cost-efficiency. Oversee cost effective purchasing of medical and drug supplies, regularly reviewing prices and ensuring proper stock management. Implement and maintain planned maintenance schedules for equipment; anticipate the replacement of aging assets and incorporate these into budgeting plans. Ensure premises are secure at all times, including managing alarm systems, access controls, and liaising with relevant security services where needed. Identify potential hazards and implement proactive risk management strategies to ensure compliance with Health and Safety legislation. Maintain the practice risk register and business continuity plans. Take the lead in project management for equipment upgrades and premises maintenance and refurbishments, ensuring minimal disruption to services. Oversee timely repairs and replacement of equipment, ensuring continuity of service. Ensure that the property is adequately insured and that insurance coverage is regularly reviewed and updated as necessary. Ensure that the property has a competitive gas and electricity provider, that usage is appropriate, and bills are paid in a timely manner. Information and management technology Oversee the effective use of clinical and administrative IT system to support efficient service delivery. Ensure data security and patient confidentiality by maintaining compliance with GDPR, NHS Digital, and Information Governance standards. Ensure IT issues are resolved in a timely and efficient manner with contingency plans in place to minimise disruptions. Ensure staff are trained and competent in using relevant software and digital tools. Manage regular data backups and support business continuity planning in case of system failure. Oversee the implementation of new technologies and digital transformation initiatives. Monitor and support the use of digital tools for patient access and engagement (e.g. NHS App, online appointment booking, e-prescribing). Maintain up-to-date asset registers for IT equipment and plan for timely upgrades or replacements. Ensure compliance with NHS IT and cyber security policies, including Smartcard management and access controls.