Practice Operations Team Leader
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | £27,200 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £27200 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Ionawr 2026 |
| Lleoliad: | Huddersfield, HD8 0HH |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A3693-26-0000 |
Crynodeb
The following are the core responsibilities of the practice operations team leader. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels. The practice operations team leader is responsible for: a. Supporting the practice manager in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. b. Providing leadership and guidance to the Administration/Secretarial team. c. Ensuring staff adhere to policy and procedure at all times. d. Supporting the practice manager in compliance with health and safety legislation e. Overseeing completion of mandatory training for direct line reports f. Responding and resolving all local IT issues where appropriate g. Guiding staff and developing searches and audits on the clinical system h. Monitor group mailboxes, ensuring information is disseminated appropriately i. Ensure the effective use of ERS, EPS, and other IT programmes. j. Monitoring and disseminating information on clinical safety alerts and other pertinent information k. Maintaining the significant event database, supporting the practice manager if investigating and documenting significant events, and briefing the team at meetings as required. l. Identifying trends and devising solutions to reduce risk and repeated occurrences of significant events m. Support the practice manager to implement and embed practice audit programmes. n. Support the practice manager with the management of the premises, including health and safety aspects such as risk assessments and mandatory training o. Support the complaints manager with handling of simple complaints which can be resolved at first point of contact within 24hours. p. Complete annual appraisals and quarterly 1to1s with line reports. q. Manage all aspects of the building maintenance, dealing with defects, maintenance and all other associated tasks r. Coordinate portable appliance testing (PAT) equipment testing/maintenance and practice supply orders. s. Oversee the family & friends feedback, proactively contacting patients to acknowledge feedback and sharing learnings with the team. t. Manage administrative staff rotas and coordinate the provision of temporary staff ensuring sufficient cover is provided for periods of leave and other staff absences. u. Support the practice manager with management of the clinical system and clinical rotas. v. Develop, implement and embed efficient administrative processes and procedures to adhere to extant legislation Secondary Responsibilities In addition to the primary responsibilities, the deputy practice manager may be requested to: a. Deputise for the practice manager in their absence. b. Act as the primary point of contact for NHS(E), CCG, community services, suppliers, and other external stakeholders in the absence of the practice manager c. Assist with the recruitment of staff as requested by the practice manager. d. Support the practice manager in the reviewing and updating of practice policies and procedures. e. Support the practice manager with change initiatives. f. Maintain an equipment log. g. Manage asset registers as directed by the practice manager. h. Coordinate staff absences, maintaining an effective absence register. i. Act as the communication link between the management team and staff j. Represent the practice locally as required. k. Maintain a working knowledge of local and NHS initiatives