Administration Assistant | University College London Hospitals NHS Foundation Trust

Posting date:	20 January 2026
Salary:	Not specified
Additional salary information:	£30,546 - £32,207 Per Annum Inclusive of HCAS
Hours:	Full time
Closing date:	19 February 2026
Location:	London, WC1N 3BG
Company:	University College London Hospital
Job type:	Permanent
Job reference:	7739223/309-UCLH-7328

Summary

Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforces are vital to the delivery first-class care. The Administration Assistant will work as part of an administrative team, to support the multidisciplinary clinical and administrative teams to provide a high quality administration service, a positive patient experience and the highest levels of customer service. They will have no supervisory responsibilities, but will be required to work closely with administration colleagues, clinicians, medical records, divisional colleagues, patients, carers and the general public.
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The main duties of the role include:

• Communication and patient liaison
This will include communicating with the multidisciplinary team, patients and their families in line with the trust values, resolving queries via telephone or email, using judgement to determine when to pass the caller onto a member of a clinical team or when to escalate more complex queries, and acting as a point of contact for the department or specialty

• Pathway administration
This will include conducting reminder calls to patients, rearranging appointments, inputting correspondence onto hospital databases, sending correspondence to patients and GPs in a timely manner, processing and registering referrals and booking diagnostic tests in line with the Trust’s Elective Access Policy, and collating patient information at the request of clinical teams
• Data and systems responsibilities
This will include inputting and accessing information on hospital information systems, recording and capturing patient information in line with Standard Operating Procedures, and ensuring patient demographics are correct by checking with the patient at every encounter.
• General responsibilities
This will include general office duties such as photocopying, scanning and filing, handling incoming and outgoing mail in a timely manner, ensuring office protocols such as telephone answering times are adhered to, reporting faults or low stock to the relevant supervisor or department, adhering to the Trust’s Dress Code Policy, and assisting volunteers or new staff within the department.
These duties are not exhaustive and it is likely that they may be altered from time to time in the light of changing circumstances and after consultation with the post holder.



University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.


We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)

• National Hospital for Neurology and Neurosurgery

• Royal National ENT and Eastman Dental Hospitals

• University College Hospital Grafton Way Building

• Royal London Hospital for Integrated Medicine

• University College Hospital Macmillan Cancer Centre

• The Hospital for Tropical Diseases

• University College Hospital at Westmoreland Street


We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineand pathology.


We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.


For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description.

Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application




Come and bea part of the best NHS trust in England to work for, according to our staff*


UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust


*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.


UCLH top trust to work at in England – for the second yearrunning!University College London Hospitals NHS Foundation Trust.


Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.



This advert closes on Tuesday 3 Feb 2026

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