Head of Clinical Services and Quality
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | £55,690.00 i £62,682.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £55690.00 - £62682.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Chwefror 2026 |
| Lleoliad: | Woodford Green, IG8 9LB |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | B0186-26-0000 |
Crynodeb
Job title: Head of Clinical Services & Quality Responsible to: Director of Clinical Services Responsible for: Care Directorate Job Summary The Head of Clinical Services & Quality is a senior nursing leadership role with a strong operational focus. The post holder is the CQC Registered Manager and acts as Deputy to the Director of Clinical Services, providing day-to-day leadership, oversight and assurance across all clinical services. The role holds line management responsibility for the Integrated Nursing Team, Therapies and Wellbeing Team, and Education and Governance Team, ensuring safe, effective and high-quality care delivery across hospice, community and outreach settings. The post holder plays a critical role in service stabilisation, scaling and transformation, particularly during periods of system change. They will provide visible clinical leadership, ensure regulatory compliance, manage operational risk, and support delivery of a responsive, outcomes-driven model of care. The post holder must be a Registered Nurse, participate in the senior on-call rota, and demonstrate strong operational, leadership and decision-making capability. Key Responsibilities 1. Clinical Leadership and Operations Provide senior operational leadership across all clinical services, ensuring safe staffing, effective deployment and high standards of care Act as Deputy to the Director of Clinical Services, supporting strategic delivery and deputising as required Lead the day-to-day operational management of the Integrated Nursing Team, Therapies and Wellbeing Team, and Education and Governance Team Ensure services operate safely across hospice, home and community settings, including Hospice at Home and end-of-life services Support service mobilisation, expansion and transformation, ensuring workforce readiness, induction and supervision Participate in the senior on-call rota, providing clinical and operational decision-making out of hours 2. CQC Registered Manager Responsibilities Act as the CQC Registered Manager for Haven House clinical services Maintain continuous readiness for CQC inspection under the Single Assessment Framework Ensure compliance with all relevant regulations, standards and guidance Lead responses to CQC engagement, inspections and follow-up actions Provide assurance to Trustees and the Senior Leadership Team regarding regulatory compliance and risk 3. Quality, Safety and Governance Provide executive-level oversight of clinical governance, patient safety and quality improvement Ensure robust systems are in place for incident reporting, investigation, learning and improvement Oversee serious incident management, complaints handling and safeguarding processes Ensure learning from incidents, audits and feedback is embedded into practice Maintain oversight of clinical risk registers and escalation processes Work closely with the Education and Governance Team to ensure alignment between quality, training and practice Promote a culture of continuous improvement 4. Workforce Leadership and Line Management Line manage senior clinical leaders across nursing, therapies, wellbeing and governance Ensure effective appraisal, supervision, professional development and workforce wellbeing Support recruitment, retention and succession planning for clinical teams Foster a culture of accountability, learning, compassion and continuous improvement Address performance, conduct and capability issues in line with Haven House policies 5. Integrated Working and System Leadership Represent Haven House at system-level meetings with NHS, ICB, local authority and partner organisations Support integrated working across acute, community and hospice services Contribute to system planning, pathway development and service redesign Promote equitable access to hospice services across diverse communities 6. Professional Responsibilities Practice in accordance with the NMC Code of Conduct, Performance and Ethics Maintain professional registration and ongoing professional development Ensure confidentiality and information governance in line with legislation and Caldicott principles Attend safeguarding, clinical and management supervision as required General Requirements To behave at all times in line with Haven House values and behaviours To attend staff meetings, training and supervision as required To uphold privacy, dignity and respect for children, families and colleagues To actively promote equality, diversity and inclusion This job description is not a definitive or exhaustive list of responsibilities but identifies the key responsibilities and tasks of the post holder. The specific objectives of the post holder will be subject to review as part of the individual performance process. Haven House is committed to Equal Opportunities in Employment and therefore it is our aim to ensure that no applicant or employee receives less favourable treatment on grounds of gender, disability, religion, race, colour, sexual orientation, and nationality, ethnic or national origins or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. Haven House is responsible under the existing equality and diversity legislation to ensure equality issues are promoted and you are expected to work with Haven House to fulfil these obligations, policies and codes of good practice. Employees must take reasonable care and be aware of the responsibilities placed on them under the Health & Safety at Work Act (1974) and to ensure that agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors. Haven House is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.