Business Support Officer - Level 1
| Dyddiad hysbysebu: | 20 Ionawr 2026 |
|---|---|
| Cyflog: | £29,540 i £32,597 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 03 Chwefror 2026 |
| Lleoliad: | Blaenau Gwent, Wales |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | Blaenau Gwent County Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | REQ000218 |
Crynodeb
Are you enthusiastic and motivated to influence and improve business processes and support busy teams? Are you able to prioritise tasks, be innovative and multi-task on a daily basis? Do you enjoy working from home and being part of a busy office environment? If so, we would like to hear from you.
Business Support is a dynamic team supporting various departments across the local authority. We provide a comprehensive administrative support service that includes management of service requests, handling of incoming calls, organisation of workflow and management of internal processes.
As a member of Business Support you will be expected to undertake some or all of the following tasks (dependent on the service area you will support):
Assisting the Senior Business Support Officer with staff recruitment, allocation of work including providing advice, support and daily supervision. Managing staff resources in relation to absence to ensure business continuity
Supporting the Senior Business Support Officer in identifying and implementing improvements and changes to the service, developing Standard Operating Procedures and upskilling staff appropriately
Maintaining and developing systems, creating new users and allocating access. Having responsibility as a superuser / admin for specific service systems
Take a lead in the financial administration for the team
Undertake all activities in relation to the organization of meetings, including the transcription of notes
The use of a variety of systems across the authority – including hybrid mail, the use of Teams channels and Microsoft solutions.
The post holder will supervise a team of eight individuals and support the work of the Technical Services department. This is a key role in ensuring support for these services and their clients, including the delivery of financial processes, and developing internal processes. The post holder would need to demonstrate a high degree of accuracy, financial competency, attention to detail and strong communication skills when collaborating with wider services and the team. Knowledge of financial systems, such as Civica, and processes is desirable.
We are looking for team players who have the skills, experience and flexibility to enable them to prioritise and manage several tasks within a busy fast paced environment, both within the office and whilst working from home. Exceptional IT skills, including working with MS 365, Office and Teams are essential attributes.
The position carries an Approved Casual Car User Allowance, therefore access to a vehicle for work purposes is a requirement. Thorough pre-employment screening is undertaken during the recruitment process.
Your application
It is vital that you demonstrate how you meet the ‘essential’ criteria listed in the attached Person Specification, to secure an interview.
For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
About us
At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.
Want to ask us a question?
If you are seeking an exciting challenge and possess the qualifications, experience and attributes we are looking for, please contact Victoria Daniels on 01495 369501 for an informal chat.
Closing Date: 3rd February 2026
Interview Date: 11th February 2026
Business Support is a dynamic team supporting various departments across the local authority. We provide a comprehensive administrative support service that includes management of service requests, handling of incoming calls, organisation of workflow and management of internal processes.
As a member of Business Support you will be expected to undertake some or all of the following tasks (dependent on the service area you will support):
Assisting the Senior Business Support Officer with staff recruitment, allocation of work including providing advice, support and daily supervision. Managing staff resources in relation to absence to ensure business continuity
Supporting the Senior Business Support Officer in identifying and implementing improvements and changes to the service, developing Standard Operating Procedures and upskilling staff appropriately
Maintaining and developing systems, creating new users and allocating access. Having responsibility as a superuser / admin for specific service systems
Take a lead in the financial administration for the team
Undertake all activities in relation to the organization of meetings, including the transcription of notes
The use of a variety of systems across the authority – including hybrid mail, the use of Teams channels and Microsoft solutions.
The post holder will supervise a team of eight individuals and support the work of the Technical Services department. This is a key role in ensuring support for these services and their clients, including the delivery of financial processes, and developing internal processes. The post holder would need to demonstrate a high degree of accuracy, financial competency, attention to detail and strong communication skills when collaborating with wider services and the team. Knowledge of financial systems, such as Civica, and processes is desirable.
We are looking for team players who have the skills, experience and flexibility to enable them to prioritise and manage several tasks within a busy fast paced environment, both within the office and whilst working from home. Exceptional IT skills, including working with MS 365, Office and Teams are essential attributes.
The position carries an Approved Casual Car User Allowance, therefore access to a vehicle for work purposes is a requirement. Thorough pre-employment screening is undertaken during the recruitment process.
Your application
It is vital that you demonstrate how you meet the ‘essential’ criteria listed in the attached Person Specification, to secure an interview.
For information on the re-employment and re-engagement of former employees please refer to the Council’s Pay Policy.
About us
At Blaenau Gwent, we are passionate about the work we do and the impact we have. We empower our staff to make meaningful changes and take action to enhance our services.
Want to ask us a question?
If you are seeking an exciting challenge and possess the qualifications, experience and attributes we are looking for, please contact Victoria Daniels on 01495 369501 for an informal chat.
Closing Date: 3rd February 2026
Interview Date: 11th February 2026
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