Band 7 Telecoms Senior Lead | Barking Havering and Redbridge University Hospitals NHS Trust

Dyddiad hysbysebu:	19 Ionawr 2026
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£21,500 - £24,260 per annum inclusive
Oriau:	Rhan Amser
Dyddiad cau:	18 Chwefror 2026
Lleoliad:	Romford, RM7 0AG
Cwmni:	Barking Havering and Redbridge University Hospitals NHS Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7744795/162-7513-CORP-A

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There is an exciting opportunity within the BHRUT Information Technology Department for aTelecoms Senior Lead (Band 7), workingtwo days per week. Reporting directly to the Infrastructure Manager, you will provide and deliver a high-quality telecoms technical support service to customers and stakeholders. Working as part of the Telecoms Team, you will ensure all incidents, service requests and changes are delivered in line with BHRUT Service Level Agreements (SLAs).

You will act as a subject matter expert in Telecoms infrastructure, supporting and maintaining BHRUT telephony systems, including telephones, DECT phones and bleeps. The role requires a strong client-focused approach, promoting excellent customer service and effective working relationships. You will also support service delivery and contribute to Telecoms Team projects in line with the Informatics PMO.

Key responsibilities include managing daily, weekly and monthly telecoms support checklists, providing 3rd line technical support, troubleshooting complex ICT issues, and ensuring accurate documentation and SLA compliance. You will work with customers and engineers to resolve technical issues through root cause analysis, maintain system patching and firmware updates, manage hardware replacements, ensure secure and reliable backups, and maintain device security, encryption and antivirus compliance. You will also create and deploy installers, applications and Gold Build images across BHRUT devices.

The Telecoms Senior Lead will be responsible for delivering and maintaining highly effective telephony services, ensuring the provision of an efficient, reliable 24-hour, 365-day service across Barking, Havering and Redbridge University Hospitals NHS Trust (BHRUT).

The post holder will provide specialist support in the operational management, implementation and ongoing maintenance of telephony communication networks and related projects. This includes ensuring continuity of service to all end users, managing and supervising approved third-party service providers and contractors, and providing guidance and support to Telecoms Analysts.

The role will deliver technical expertise within the Telecoms domain by identifying, recommending, developing, implementing and supporting cost-effective technology solutions across the Trust. Working closely with colleagues across the team and department, the post holder will troubleshoot complex issues and contribute to the delivery of major and specialist projects.



We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a newelectronic patient record (we were the last acute trust in London to introduce one) and our maternity services have beenrated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We’re campaigning to secure the £35m we need totransform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of theNorth East London Cancer Alliance

We run aWomen’s Health Hub in Ilford; anAgeing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) atBarking Community Hospital and atSt George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many canwork flexibly and more than 400 of them are on our Ofsted accreditedapprenticeship programmes. We’re proud to be aLondon Living Wage employer.

Some of the positive changes we’ve made are captured inthis film.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Louise Lucy Glavin, Recruitment Advisor, on 01708 435000 Ext. 5936. Further details regarding the post may be obtained by contacting the manager as per the contact details above.


This advert closes on Wednesday 28 Jan 2026

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