Claims Handler
| Posting date: | 19 January 2026 |
|---|---|
| Salary: | £24,000 to £26,000 per year |
| Hours: | Full time |
| Closing date: | 18 February 2026 |
| Location: | Oldham, Greater Manchester |
| Remote working: | On-site only |
| Company: | Finlay Jude Associates Limited |
| Job type: | Permanent |
| Job reference: | 1628224 |
Summary
FJA are recruiting on behalf of Insurance Specialists for a skilled and experienced Claims Handler. This is an exciting opportunity to join a specialist team based in Saddleworth, Oldham.
Due to the growth and development within the team they are looking for an additional Claims Handler who is customer service driven, enthusiastic and motivated employee. Responsible for the daily management of Property Claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
What you'll be doing as a Claims Handler:
Proactively manage claims from first notification through to finalisation.
Ensure the prompt appointment and oversight of relevant network contractors.
Collate and provide accurate information to contractors to enable them to action and respond in line with their requirements.
Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
Liaise with clients, insurers, contractors, and policyholders to gather information
Provide updates and manage expectations to ensure a smooth customer journey.
Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's.
Constantly seek ways to improve processes and procedures.
The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
Technical report writing ability.
Continuous professional development and maintenance of Insurance Industry knowledge.
Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations.
Experience, Knowledge and Skill for a Claims Handler:
GCSE or equivalent (preferred)
Claims experience (minimum 1 year) - ideally in Property / Construction claims
Customer service driven
Motivated to achieve results
Ability to work in fast paced environment against deadlines
Excellent Communication skill (verbal and written)
Strong relationship skills
Good IT skills, Microsoft Office, Outlook, Excel, and Word
Company Benefits:
Exceptional Academy Training
Opportunity to progress and develop your skills
Annual Salary review
Performance based Bonus Scheme
Smart casual dress code
Social events
Company pension
On-site parking
Work from home (Hybrid Model)
Employee wellness
If you are looking for an excellent Claims Handler opportunity and want to work for a forward-thinking Company then click on the 'apply now' button.
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.
Due to the growth and development within the team they are looking for an additional Claims Handler who is customer service driven, enthusiastic and motivated employee. Responsible for the daily management of Property Claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.
What you'll be doing as a Claims Handler:
Proactively manage claims from first notification through to finalisation.
Ensure the prompt appointment and oversight of relevant network contractors.
Collate and provide accurate information to contractors to enable them to action and respond in line with their requirements.
Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
Liaise with clients, insurers, contractors, and policyholders to gather information
Provide updates and manage expectations to ensure a smooth customer journey.
Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's.
Constantly seek ways to improve processes and procedures.
The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work.
Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
Technical report writing ability.
Continuous professional development and maintenance of Insurance Industry knowledge.
Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations.
Experience, Knowledge and Skill for a Claims Handler:
GCSE or equivalent (preferred)
Claims experience (minimum 1 year) - ideally in Property / Construction claims
Customer service driven
Motivated to achieve results
Ability to work in fast paced environment against deadlines
Excellent Communication skill (verbal and written)
Strong relationship skills
Good IT skills, Microsoft Office, Outlook, Excel, and Word
Company Benefits:
Exceptional Academy Training
Opportunity to progress and develop your skills
Annual Salary review
Performance based Bonus Scheme
Smart casual dress code
Social events
Company pension
On-site parking
Work from home (Hybrid Model)
Employee wellness
If you are looking for an excellent Claims Handler opportunity and want to work for a forward-thinking Company then click on the 'apply now' button.
Due to the high volume of applications we receive we are not always able to reply to all applications. If you haven't heard back from us within 2 weeks, then please accept that your application has been unsuccessful for the role we currently have advertised. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. Finlay Jude Associates Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.