Patient Contact Centre Operator & Administrator
| Dyddiad hysbysebu: | 16 Ionawr 2026 |
|---|---|
| Cyflog: | £30,546.00 i £32,207.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £30546.00 - £32207.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Ionawr 2026 |
| Lleoliad: | London, N19 5NF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | C9220-26-0021 |
Crynodeb
General To ensure that all communication is dealt with confidentially and discreetly and that a sensitive approach is used; to respect patient and staff confidentiality at all times. Ensure all outgoing and incoming calls are introduced with the Trust name, department name and staff members name. Ensure that patient demographics are correct and up-to-date on EPR when dealing with a patient booking or query Liaise as necessary with Consultants, Patient Pathway Coordinator teams, health records, GPs as well as a range of other health professionals and departments within the Trust (for example, the wards, other specialities, health records, IM&T) to ensure that the department interfaces efficiently with them. Referral Management To ensure that referrals are added to the outpatient waiting list and that clinical staff prioritise these within the agreed timescales. Escalating any issues to their supervisor. Ensure that all referrals are dealt with promptly and appropriately taking account of requirements for rapid access, urgent or target referrals and local national targets. To ensure that patients/referrers receive an acknowledgement letter or are immediately appointed in line with agreed booking arrangements, administrative procedures and the patient access policy. Manage incoming Choose and Book referrals Appointment booking To deal promptly and in a professional manner with appointment bookings, cancellations and queries over phone or email taking the necessary action required to assist the caller, including transferring the call to another department if appropriate; respond to all voicemails by the next working day. Take an active part in the rotation of all duties including, messages and, telephone queries, booking appointments, where necessary or appropriate. Booking and arranging patient transport service requests following Trust transport policy Arranging and booking interpreters, ensuring patients are supplied with information and explanatory leaflets Consistently polite, courteous and friendly manner when dealing with patients, visitors and staff who may be anxious or worried Deal promptly and in a professional manner with telephone enquiries, taking the necessary action required to assist the caller Allocate appointments both new and partial booking follow ups in a timely and prioritised manner to ensure all local and national targets are met. Where there may be potential breaches of these targets to escalate to the relevant supervisor immediately.