Contact Centre Advisor WCR 2 Base
| Dyddiad hysbysebu: | 13 Ionawr 2026 |
|---|---|
| Cyflog: | £17.73 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Ionawr 2026 |
| Lleoliad: | Westminster, South West London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Ben Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | BRRQ1676249012026 |
Crynodeb
Contact Centre Advisor WCR 2 Base
Description
We are seeking a dedicated and enthusiastic Contact Centre Advisor for our WCR 2 Base to join our dynamic team. As a Contact Centre Advisor, you will play a vital role in providing exceptional service to our customers by addressing their inquiries, resolving issues, and delivering a positive experience with our brand. You will be the first point of contact for our clients, requiring excellent communication skills, patience, and a strong problem-solving ability. Our ideal candidate possesses a passion for customer service and is capable of working in a fast-paced environment. You will be trained to handle a variety of customer concerns and queries effectively, ensuring that we not only meet but exceed customer expectations. Your expertise and empathy will help foster customer loyalty and trust in our services. A successful Contact Centre Advisor will be well-versed in our products and services, allowing them to assist clients with confidence and authority. Join us and contribute to a culture of excellence where your contributions are valued and your growth is encouraged.
Responsibilities
Handle inbound and outbound calls from customers, addressing inquiries and providing solutions promptly.
Document all customer interactions accurately in the CRM system to ensure a seamless experience for future interactions.
Resolve customer complaints and issues efficiently while maintaining a professional and friendly demeanor throughout the call.
Provide information about our products and services while promoting additional offerings that may benefit the customer.
Work collaboratively with team members to meet and exceed departmental targets and service level agreements.
Utilize various communication methods such as email and chat in addition to phone calls to provide customer support.
Stay informed about updates, changes, and new initiatives within the company to provide accurate information to customers.
Requirements
Proven experience in a customer service role, preferably within a contact centre environment.
Exceptional verbal and written communication skills, with a clear and friendly tone.
Strong problem-solving abilities and a proactive approach to resolving customer issues.
Ability to manage time effectively and handle multiple tasks simultaneously in a fast-paced setting.
Proficiency in using computer systems and software, including CRM applications.
Flexibility to work various shifts, including evenings and weekends, as required by the business.
A positive attitude and the ability to remain calm under pressure, with a strong commitment to customer satisfaction.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £17.73
Location: Westminster, South West London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are seeking a dedicated and enthusiastic Contact Centre Advisor for our WCR 2 Base to join our dynamic team. As a Contact Centre Advisor, you will play a vital role in providing exceptional service to our customers by addressing their inquiries, resolving issues, and delivering a positive experience with our brand. You will be the first point of contact for our clients, requiring excellent communication skills, patience, and a strong problem-solving ability. Our ideal candidate possesses a passion for customer service and is capable of working in a fast-paced environment. You will be trained to handle a variety of customer concerns and queries effectively, ensuring that we not only meet but exceed customer expectations. Your expertise and empathy will help foster customer loyalty and trust in our services. A successful Contact Centre Advisor will be well-versed in our products and services, allowing them to assist clients with confidence and authority. Join us and contribute to a culture of excellence where your contributions are valued and your growth is encouraged.
Responsibilities
Handle inbound and outbound calls from customers, addressing inquiries and providing solutions promptly.
Document all customer interactions accurately in the CRM system to ensure a seamless experience for future interactions.
Resolve customer complaints and issues efficiently while maintaining a professional and friendly demeanor throughout the call.
Provide information about our products and services while promoting additional offerings that may benefit the customer.
Work collaboratively with team members to meet and exceed departmental targets and service level agreements.
Utilize various communication methods such as email and chat in addition to phone calls to provide customer support.
Stay informed about updates, changes, and new initiatives within the company to provide accurate information to customers.
Requirements
Proven experience in a customer service role, preferably within a contact centre environment.
Exceptional verbal and written communication skills, with a clear and friendly tone.
Strong problem-solving abilities and a proactive approach to resolving customer issues.
Ability to manage time effectively and handle multiple tasks simultaneously in a fast-paced setting.
Proficiency in using computer systems and software, including CRM applications.
Flexibility to work various shifts, including evenings and weekends, as required by the business.
A positive attitude and the ability to remain calm under pressure, with a strong commitment to customer satisfaction.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £17.73
Location: Westminster, South West London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK