Contact Centre Manager (NHS)
| Dyddiad hysbysebu: | 20 Chwefror 2026 |
|---|---|
| Cyflog: | £35,000.00 i £40,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £35000.00 - £40000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Chwefror 2027 |
| Lleoliad: | LONDON, SE1 2EL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A5321-26-0005 |
Crynodeb
Youll thrive here if you: Have Leadership experience in a call centre, recruitment agency or another fast paced, performance driven environment. Enjoy leading and motivating teams, creating a positive and supportive culture. Take pride in delivering excellent patient service and improving the patient experience. Are confident in coaching, training, and developing staff to achieve their best. Have a keen eye for quality control, call auditing, and ensuring compliance with NHS standards. Are comfortable monitoring performance and KPIs, using data to drive improvements. Can troubleshoot complex queries and resolve escalated patient issues efficiently. Work well with clinical and operational teams, building strong relationships and collaborating across departments. Thrive in a fast-paced, dynamic environment where priorities can change quickly. Are proactive in identifying process improvements and implementing practical solutions. Take accountability for team performance, patient safety, and consistent service delivery.