Patient Administration Manager

Dyddiad hysbysebu:	16 Ionawr 2026
Cyflog:	£31,049.00 i £37,796.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£31049.00 - £37796.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	30 Ionawr 2026
Lleoliad:	Nuneaton, CV10 7DJ
Cwmni:	NHS Jobs
Math o swydd:	Cytundeb
Cyfeirnod swydd:	C9230-26-0012

Crynodeb

Patient Tracking To deputise for and support the unit managers in relation to patient tracking and performance targets as appropriate. Leading and developing a highly engaged administrative team and undertaking the whole range of line management responsibilities, including the introduction of new working practices and technology. To actively manage multiple times, targets and procedures for / patient access requirement for the directorate, from the point of referral to discharge within the boundaries of standards for access to healthcare services. To take continuous responsibility for the overall day to day monitoring and tracking of patients progress through their pathway(s). To undertake daily checks of access progress through verbal or written reports ensuring all patients are on track to be seen and appointed within the JAG/national targets for the specific care area. To manage elective access operational standard defaults and act upon any issues picked up from checking daily pathway progress reports with the unit managers. To ensure the effective flow of patients and escalating blocks in flow and capacity issues to the operational managers and escalate any need for patients to be brought back on track ensuring that clear timelines and actions are agreed and actioned. To ensure that patients flow through care pathways in a timely, safe and effective manner. To ensure that all group/specialty team referrals are connected to the appropriate pathway administration points to enable waiting time targets to be achieved. To produce an account of trends in flow blockages, reasons for potential breaches of waiting times to the service manager as appropriate. To provide a weekly update to the unit management to highlight any pathway delay or potential waiting time breaches for priority action and monitor outputs and outcomes. To attend weekly meetings to discuss progress and update on the position of speciality performance, in particular delayed pathway progress and causes, and take and monitor follow up actions as necessary. Management and Team Leadership To provide support to the operational management team and lead clinicians to ensure that appropriate procedures are in place to monitor, maintain or amend the set quality standards, including capacity planning for specialties. To deputise for and support the unit managers as appropriate, in particular on the groups access agenda and achieving waiting list targets. To monitor current procedures and processes and provide regular reports to the operational and management team. To be responsible for the day-to-day line management of administrative staff and apprentices, encouraging effective team working, coordinating annual leave arrangements, mandatory training requirements and manage attendance and performance issues as necessary. To perform administrative staff duties to alleviate pressures within specialty teams as and when required. To introduce new ways of working and the use of technology as appropriate. To manage and co-ordinate the workload of the team to ensure right care pathway outcomes enhances group performance and meets relevant Trust targets. To ensure that the administrative team adopt administrative best practice, especially in respect of waiting list / patient access targets. To liaise with the operational managers and follow up on any issues related to patient waiting times. To be aware of and have a general understanding of relevant local / departmental policies and procedures and current issues in order to act as a point of contact for those who require information. To attend the group action plan meetings, operations meetings and PTL meetings as and when required, taking responsibility for providing and presenting information and taking actions appropriate to the role and team function. To provide data submissions required by external agencies to the designated worker within the group / access team. To monitor KPIs as necessary, including DNAs and complaint trends and undertake root cause analysis with service leads to action plan system/process improvements. To act as a link between consultants, medical secretaries, managers, and other staff for example clinic staff, elective access team, cancer services, external care providers, on issues relating to patient access and waiting list management and to co-ordinate action required to meet treatment initiatives. To adhere to governance principles including undertaking health and safety inspections and risk assessments as appropriate. To maintain an awareness of current issues and priorities within the department ensuring that key personnel receive appropriate and timely communication. Customer Service To work closely with clinical teams and operational managers to ensure that patient booking and clinics are efficient and planned effectively and that patients have a positive user experience. To make sure that patients have a positive user experience, dealing with patient concerns escalated through administration staff in real time where possible and/or escalate to the operational/unit managers or clinical lead. To liaise with clinicians and operational/unit managers to ensure that patient access standards are met and that timely and appropriate communication is undertaken with patients and service users. Information and Governance To handle information with sensitivity and maintain confidentiality in respect of type of information obtained at all times. To report weekly, monthly and quarterly statutory requirements as required. To retrieve, up-date data/ information into electronic and manual information systems that record patient pathway management/progress/ issues. To ensure accurate pathway performance is captured and entered into the appropriate systems to fulfil evaluation requirements. To provide the management team forecast and trends and developments within waiting list sourcing and providing data when required. To ensure all patient information is kept confidentially in compliance with the Data Protection Act. Service Improvements To identify and introduce changes for improving patient pathways flow systems, including recording trends and issues that block pathway systems. To monitor the effectiveness of patient pathways using Trust IT systems and act to improve the quality of performance information within the group. To validate and analyse data and produce ad hoc reports as directed by the group service managers. To assist group service managers in the collection, analysis and presentation of relevant metrics or performance data. Relationships Internal: Directorate General Manager and Deputy Manager Operational Managers Outpatient Service Manager and Administration Manager OPD and Elective Access Teams Cancer Clinical Nurse Specialist Clinical Teams Management Teams Secretarial, Administration and Apprentice Staff Lead Clinicians Consultants Medical Secretaries Theatre and Clinical Staff Cancer Navigators/Team Other Services and Trust Staff External: Patient and members of the public Clinical Commissioning Groups and Commissioning Support Services NHS Trusts and Foundation Trusts NHS Improvement and NHS England Special Requirements To work flexibly to meet the needs of the service For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.