Removals and Self-Store Manager
| Posting date: | 16 January 2026 |
|---|---|
| Salary: | £26,000 to £28,000 per year |
| Hours: | Full time |
| Closing date: | 15 February 2026 |
| Location: | Norwich, Norfolk |
| Remote working: | On-site only |
| Company: | Pickfords Move Management Limited |
| Job type: | Permanent |
| Job reference: |
Summary
JOB PURPOSE:
We are looking for an energetic, customer-driven Self-Store Manager to take ownership of the day-to-day operations of our self-storage facility while actively growing new business within the local community.
This is a hands-on role combining site management, customer service, and proactive sales.
KEY RESPONSIBILITIES:
• Take full responsibility for the daily operation and performance of the self-storage facility
• Drive revenue growth for both the storage site and the local moving service through proactive sales and lead conversion
• Carry out home visits from qualified leads to identify customer needs and increase branch revenue
• Handle customer enquiries, bookings, contracts, and payments
• Deliver a consistently high standard of customer service, ensuring every customer has a positive experience
• Maintain site security, cleanliness, and health & safety standards
• Conduct regular unit inspections and basic maintenance checks
• Manage stock availability
• Deliver excellent customer service at all time
• KPI’s:
• Maximizing every customer lead to increase branch revenue via bookings.
• Price accurately in accordance to demand in order to create long term storage occupancy
• Achieve company targets with effective management of P&L review
SKILLS, KNOWLEDGE & EXPERIENCE:
• Experience of Self-store & warehouse stock control procedures.
• Proven ability to manage, motivate, and coach a small team
• Good understanding of health & safety legislation and best practice
• Excellent IT and administration skills.
• Experience in sales, lead generation, or after-sales customer service is highly desirable
• Hold a valid and current UK driving licence.
• Holder of valid First Aid Certificate (desirable).)
We are looking for an energetic, customer-driven Self-Store Manager to take ownership of the day-to-day operations of our self-storage facility while actively growing new business within the local community.
This is a hands-on role combining site management, customer service, and proactive sales.
KEY RESPONSIBILITIES:
• Take full responsibility for the daily operation and performance of the self-storage facility
• Drive revenue growth for both the storage site and the local moving service through proactive sales and lead conversion
• Carry out home visits from qualified leads to identify customer needs and increase branch revenue
• Handle customer enquiries, bookings, contracts, and payments
• Deliver a consistently high standard of customer service, ensuring every customer has a positive experience
• Maintain site security, cleanliness, and health & safety standards
• Conduct regular unit inspections and basic maintenance checks
• Manage stock availability
• Deliver excellent customer service at all time
• KPI’s:
• Maximizing every customer lead to increase branch revenue via bookings.
• Price accurately in accordance to demand in order to create long term storage occupancy
• Achieve company targets with effective management of P&L review
SKILLS, KNOWLEDGE & EXPERIENCE:
• Experience of Self-store & warehouse stock control procedures.
• Proven ability to manage, motivate, and coach a small team
• Good understanding of health & safety legislation and best practice
• Excellent IT and administration skills.
• Experience in sales, lead generation, or after-sales customer service is highly desirable
• Hold a valid and current UK driving licence.
• Holder of valid First Aid Certificate (desirable).)