Dewislen

Customer Account Manager

Manylion swydd
Dyddiad hysbysebu: 15 Ionawr 2026
Cyflog: £26,000.00 bob blwyddyn
Oriau: Llawn Amser
Dyddiad cau: 14 Chwefror 2026
Lleoliad: Stratford-upon-Avon, Warwickshire, CV37 9NR
Gweithio o bell: Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos
Cwmni: Brook Street
Math o swydd: Parhaol
Cyfeirnod swydd: BBBH430965_1768474698

Gwneud cais am y swydd hon

Crynodeb

Customer Account Manager

Location: Stratford-upon-Avon (hybrid working available after training)
Salary: £26,000 per annum
Hours: 37.5 hours per week, Monday to Friday (between 8:00am-5:00pm)

We are currently working with a client in Stratford-upon-Avon who are looking to recruit a Customer Account Manager to join their growing team.

In this role, you will be responsible for the day-to-day management of customer accounts where arrears have arisen. You will work closely with customers to understand their circumstances, offering support by agreeing affordable and sustainable repayment solutions. A key part of this role is treating customers with empathy and respect, ensuring fair outcomes and positive customer experiences.

Key Responsibilities

  • Handling inbound and outbound customer calls to resolve payment arrears

  • Negotiating repayment arrangements in line with customer needs and company processes

  • Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers

  • Making appropriate decisions based on individual customer circumstances

  • Accurately updating customer account information, ensuring records are clear and professional

  • Identifying and highlighting any customer vulnerabilities in line with company procedures

Skills & Experience

  • Excellent interpersonal and communication skills (both verbal and written)

  • Confident and professional telephone manner

  • Target-driven with the ability to plan and manage your own workload

  • Strong IT skills with a high level of attention to detail

  • Experience in debt negotiation is desirable but not essential

Brook Street NMR is acting as an Employment Agency in relation to this vacancy.

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