Customer Account Manager
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £26,000.00 per year |
| Hours: | Full time |
| Closing date: | 14 February 2026 |
| Location: | Stratford-upon-Avon, Warwickshire, CV37 9NR |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Brook Street |
| Job type: | Permanent |
| Job reference: | BBBH430965_1768474698 |
Summary
Location: Stratford-upon-Avon (hybrid working available after training)
Salary: £26,000 per annum
Hours: 37.5 hours per week, Monday to Friday (between 8:00am-5:00pm)
We are currently working with a client in Stratford-upon-Avon who are looking to recruit a Customer Account Manager to join their growing team.
In this role, you will be responsible for the day-to-day management of customer accounts where arrears have arisen. You will work closely with customers to understand their circumstances, offering support by agreeing affordable and sustainable repayment solutions. A key part of this role is treating customers with empathy and respect, ensuring fair outcomes and positive customer experiences.
Key Responsibilities-
Handling inbound and outbound customer calls to resolve payment arrears
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Negotiating repayment arrangements in line with customer needs and company processes
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Demonstrating empathy, professionalism, and confidence when dealing with a wide range of customers
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Making appropriate decisions based on individual customer circumstances
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Accurately updating customer account information, ensuring records are clear and professional
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Identifying and highlighting any customer vulnerabilities in line with company procedures
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Excellent interpersonal and communication skills (both verbal and written)
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Confident and professional telephone manner
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Target-driven with the ability to plan and manage your own workload
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Strong IT skills with a high level of attention to detail
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Experience in debt negotiation is desirable but not essential
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.