Customer Service Administrator
| Dyddiad hysbysebu: | 15 Ionawr 2026 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 14 Chwefror 2026 |
| Lleoliad: | Aston, Birmingham |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Elite Personnel Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | TM18087 |
Crynodeb
Elite Personnel Recruitment is working with a well-established business to recruit an experienced Customer Service Administrator to join their friendly and professional customer services team on a temp to perm basis.
This is a varied and engaging role within a busy office environment, ideal for someone who enjoys delivering excellent customer experiences and handling multiple tasks with confidence.
Key Responsibilities
Handling customer queries via email and telephone
Organising returns and placing replacement orders
Raising and managing claims with carriers
Processing invoices and returns
Logging, stating, and accurately updating internal systems
Producing clear, polite, and professional written responses
Ensuring complaints and queries are resolved efficiently
Supporting general administrative duties as required
Skills & Experience Required
Previous customer service experience is essential
Confident handling customer queries and complaints
Familiarity with invoices, returns, and claims processes
Excellent communication and listening skills
Strong telephone manner
High level of written accuracy and professionalism
Good IT skills: Microsoft Word, Excel, Outlook, service inboxes, and in-house systems
Please note we will require a copy of your UK rights to work to before an application can be progressed.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
This is a varied and engaging role within a busy office environment, ideal for someone who enjoys delivering excellent customer experiences and handling multiple tasks with confidence.
Key Responsibilities
Handling customer queries via email and telephone
Organising returns and placing replacement orders
Raising and managing claims with carriers
Processing invoices and returns
Logging, stating, and accurately updating internal systems
Producing clear, polite, and professional written responses
Ensuring complaints and queries are resolved efficiently
Supporting general administrative duties as required
Skills & Experience Required
Previous customer service experience is essential
Confident handling customer queries and complaints
Familiarity with invoices, returns, and claims processes
Excellent communication and listening skills
Strong telephone manner
High level of written accuracy and professionalism
Good IT skills: Microsoft Word, Excel, Outlook, service inboxes, and in-house systems
Please note we will require a copy of your UK rights to work to before an application can be progressed.
Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.