Customer Service Administrator
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £26436-26436 per annum |
| Hours: | Full time |
| Closing date: | 21 January 2026 |
| Location: | Oldbury, B69 2BP |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306921-43883318 |
Summary
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.