Customer Service Administrator
| Dyddiad hysbysebu: | 07 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26436-26436 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 21 Ionawr 2026 |
| Lleoliad: | Oldbury, B69 2BP |
| Cwmni: | Serco Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 306921-43883318 |
Crynodeb
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
CUSTOMER SERVICE ADMINISTRATOR
Location: Shidas Lane, Oldbury B69 2BP Salary: £26,436.80 per annum plus excellent benefits Schedule: Monday – Friday 08.30 – 5pm
12 Month Fixed Term Contract – Possibility of extension
Ready to impact a better future?
As a Customer Service Administrator in our Sandwell team, you’ll manage customer records using CRM and database systems, resolve enquiries and complaints within agreed service levels, and support the Customer Care Centre Manager with customer onboarding, account queries, and administrative tasks throughout the life of commercial waste contracts. Collaboration with internal teams, contractors, and third parties will be key to your success.
What you’ll do as a Customer Service Administrator
- Deliver professional, timely customer service via phone, email, and digital channels
- Maintain accurate customer records and analyse system data
- Support sales orders, purchase orders, invoicing, and SAP-related queries
- Assist with continuous improvement, problem-solving, and process innovation
- Provide cover across the administration and Customer Care Centre when needed
Does this sound like you?
- Experience in a busy admin or call centre environment
- Excellent communication and customer service skills
- Strong organisation, attention to detail, and ability to multitask
- Confident using Microsoft Office; SAP, CRM, or data processing experience is a plus
- Self-motivated, resourceful, and a team player
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days (pro rata) plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.