Insight Analyst
| Dyddiad hysbysebu: | 14 Ionawr 2026 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 18 Ionawr 2026 |
| Lleoliad: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Cwmni: | Tesco |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | tesco/TP/16617688/970105 |
Crynodeb
About the role
We are on the lookout for a Insight Analyst to join our Product Quality team here at Tesco. This person will be supporting the development and improvement of our multi-channel returns propositions, through providing insight and operational support to the Returns, Online, and Store Operational teams. You will also be transforming data into actionable insight.
You will be responsible for
- Keeping up to date with trends in refunds and returns, competitor activity & market dynamics and sharing with my team.
- Working with both our store, online and strategy teams to understand the business priorities across all our different channels.
- Providing the team with administrative/analytical support, and manipulate data, to create meaningful insight which the teams can react quickly to.
- Investigating trends and drivers of customer satisfaction and refund/returns issues across all categories and creating recommendations from that insight.
- Creating insight on what products customers are returning, how often and why are they returning them, along with analysing the associated end to end returns costs.
- Analysing returns data to support business cases.
- Team KPI tracking.
You will need
- Root Cause Analysis.
- Data Analysis Skills - (SQL knowledge desirable).
- Insight techniques.
- Attention to detail.
- Strong Excel Skills.
- Decision Making.
- Working in collaboration with wider teams.
- Ability to use your own initiative.
- General Microsoft Office Skills.
- Presentation skills.
- Self-motivated.
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 10% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
#VP25
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd